Trainer- Packaging & Returns

Remix is one of the leading online secondhand marketplaces in the EU, currently operating in 9 European markets and expanding. We are on a mission to make secondhand fashion the first choice. We believe in a sustainable future for fashion, giving pre-loved clothes a new life, and reshaping the resale market through innovation. Powered by technology, our proprietary operating platform drives our managed marketplace — combining distributed processing infrastructure, proprietary software, and data science expertise to transform fashion resale.

The Role

As a Trainer for Packaging & Returns, you will be responsible for onboarding, training, and quality assurance across two key operational areas – Packaging and Returns.

In Packaging, you will ensure that employees consistently follow established standards for handling and preparing products for storage through correct use of packaging materials and adherence to defined workflows.

In Returns, you will support quality control processes related to customer returns, including both claims and non-claim cases, as well as re-description activities when discrepancies are identified.

You will perform regular quality checks, provide structured feedback, and contribute to continuous improvement of processes, standards, and training approaches across both departments.

What You'll Do

Deliver structured onboarding and hands-on training for Packaging specialists

Train employees on correct packaging methods, material usage, and workflow requirements

Assess trainee performance, monitor progress, and provide feedback or additional coaching as needed

Conduct regular quality checks in the Returns department, including claims handling and re-description processes

Identify deviations from standards and provide clear, actionable feedback to employees

Support consistency in decision-making and execution across Returns activities

Contribute to process improvements by identifying inefficiencies, recurring errors, or unclear guidelines

Support refinement of quality standards, procedures, and training materials

Maintain and improve training documentation, including visual and video content

Collaborate with Operations and QA & Training to align on standards and improvements

What You'll Need

Experience in training, coaching, or onboarding within an operational environment

Ability to deliver structured, hands-on training and assess performance against defined standards

Strong attention to detail and consistency in applying quality criteria

Good analytical thinking and ability to identify patterns or recurring issues

Clear communication skills and confidence in providing constructive feedback

Ability to work independently, manage multiple priorities, and maintain documentation

Quality-focused mindset with a structured, methodical approach to work

Collaborative working style and ability to work across different teams

What we offer

Competitive remuneration

Individual career growth plan

Additional health insurance

Food vouchers worth 102,26 € 

Multisport card

Work-life balance & social events

Free snacks, soft drinks, coffee, and fruits

A job with a mission

How to Apply

If you enjoy developing people, ensuring consistent quality, and improving processes, join our Training team!

All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted.

*The role requires working at our production center in Ravno Pole, and we provide company transport from several points in Sofia.