Trainer

About Wheely

Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience.

As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.

Trainer will play a key role in elevating service quality across the Dubai chauffeur fleet. As we continue to grow in Dubai, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service standards. The position focuses on delivering engaging training to chauffeurs. Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 training sessions.

Acting as the voice of the chauffeur, the Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in Dubai.

What you will be doing

• Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team.

• Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings and quality checks

• Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.

Requirements

• Passion for engaging facilitation & training others.

• 2+ years of experience in delivering group training

• Successful track record of delivering engaging training with an emphasis on meeting exacting standards that will be valued by customers.

• Working knowledge of Google Slides/PowerPoint for using training materials.

• Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry

• Passion for developing others and bringing out the best in people

• Exceptional communication skills, both verbal and written.

• Passion for luxury vehicles and a knowledge of their specifications is a plus

What we Offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.

• Competitive salary of AED 12,000/month and equity package

• Private health insurance

• Monthly credit for journeys with Wheely

• Lunch allowance

• Professional development subsidies

• Best-in-class equipment

• This is an office-based role located in Dubai. Wheely has an in-person culture but allows flexible working hours and work from home when needed. In most cases, we expect team members to be in the office at least four days a week.

Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice