Traffic Monitoring Center Lead

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AECOM Is seeking a Traffic Monitoring Center Lead in Pompano Beach, Florida. The Candidate shall be qualified in all aspects of the Freeway Operations area and Control Room activities, as demonstrated through continued improvement by methods of evaluation and practical experiences including the department’s TMC operations skills assessments. A candidate placed into this classification will be required to assist the TMC Shift Supervisors with identified special projects, including training and special event coordination. These roles will have a specialization in leadership of operational staff, training curriculums & activities, quality control & assurance functions, and/or construction & mobility management functions.

The responsibilities of the Traffic Monitoring Center Lead include:

• Works under limited supervision performing both simple and potentially complex tasks. 
• Takes lead role in work-flow coordination.
• Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.
• Act like an emergency dispatcher within a control room environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Communicates with managers, operations/project managers and department leads to provide status updates, ascertain needs within the control room operation and provide solutions to issues.
• Supports the development and maintenance of Standard Operating Procedures (SOP).
• Work on special assignments, tasks, reports and presentations. Assist in the research and development of presentations, technical memos and studies.
• Attend internal and external meetings to represent the Transportation Management Center.
• Actively reviews maintenance and operational activities for accuracy and appropriateness, providing guidance and feedback to staff as needed.
• Assume operations leadership role in absence of supervisor/manager.
• Contribute to accurate and timely after-action reports for high-impact incidents and events.
• Perform other duties as needed by turnpike leadership and onsite management/supervision.
• Assists with special event planning and setup.
• Effectively supports the recruitment, selection, on-boarding and training/mentoring process for employment candidates. Participate in the process of developing and maintaining training materials.
• Advise and assist with TMC outreach within the community and client stakeholder networks.
• Provide leadership & direction to TMC staff members to support & assist them in carrying out their assignments. Mentors current staff and new hires on procedures and policies.
• Monitor performance data, including dashboards, performance measures reporting and other resources to support operational improvements and staff development.
• Promote a positive work environment within the TMC staff. Be a positive influence to those you work and interact with. Always represent self & AECOM in a professional manner.
• All other duties assigned.

Minimum Requirements:

• HS/GED Equivalent + 2 or more years prior experience as Traffic Monitoring Operator or other relevant experience.
• Must be able to synthesize information from multiple, diverse, and simultaneous inputs.
• Must pass a state and federal criminal history/security background check; must also successfully complete Florida Department of Transportation fingerprint-based screening. 
• Must pass a pre-employment drug screen.
• Must be able to remain in a stationary position for prolonged periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to staff or partner agencies. 
• Constantly operate a computer and other monitoring equipment.

PREFERRED QUALIFICATIONS:

• Associates degree or greater in a relatable discipline; or practical experience in a similar role; 1+ years working in a leadership capacity; experience in traffic management or emergency services. 
• Ability to work calmly and accurately under pressure.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Experience in leading, mentoring, and evaluating personnel.
• Effective communication, organizational, and people skills. 
• Proficient use of computers, Microsoft Office (Word, Excel, PowerPoint), and audio/visual equipment.

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• This is an onsite position.
• This is NOT a remote position but located on the client site locations.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.