Traffic Incident Management (TIM) Coordinator

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AECOM is actively seeking candidates interested in a future position as a Traffic Incident Management (TIM) Coordinator in the Great Lakes region. This would be an on-site full-time position at the client’s facility. There will be intermittent statewide travel for TIM workshops, committee meetings, industry conferences and nationally for industry conferences; some overnight travel may be required.  There may be on-call 24/7 responsibilities for escalated major incident responses.

The TIM Coordinator’s will focus on the following four core responsibility areas:   

• TIM Program Management
• Establishing regional stakeholder relationships and incorporating them into a productive TIM Team that will meet routinely and operate under a defined charter (if said TIM Team(s) do not already exist, at which time the TIM Coordinator will actively participate while representing the client)
• Create a categorized list of topics that are TIM priorities for the client agency and establish specific goals under each that can be accomplished through defined initiatives.  Summarize this exercise into a TIM Program Strategic Plan.
• Participate in statewide conferences and workgroup meeting opportunities as a representative and speaker representing the client’s TIM program.  Broaden the program’s audience and ancillary participant base. 
• Serves as liaison with federal, state, and local agencies in matters concerning the coordination of TIM related plans and services.
• Serve as a participant or champion in the development of multi-agency collaborated TIM plans in advance of major events (planned and unplanned).
• Production or delegation of meeting agendas, minutes, studies, and ad-hoc analyses.  This should be done in conjunction with the development of a central repository for all TIM program materials as deemed important by the client agency.
• Develop a TIM program marketing plan to encourage agency participation and quantify value.

Incident Response Training (e.g., safety service patrol)

• Actively collaborate on the incident responder initial training program, keeping it current, innovative, and effective.
• Participate in train-the-trainer exercises, learning all agency protocols and skills associated with the client’s incident response program to facilitate training on an as-needed basis.
• Routinely audit and edit the incident response program’s standard operating procedures in the interest of keeping them current and relevant in the delivery of training modules.
• Establish a safety program designed specifically for the client’s incident response staff that includes content from the agency’s safety mandates, OSHA, and best practices from other programs operating under a similar mission.  The program should include safety tracking mechanisms, reporting protocols, auditing guidelines, and staff training.
• Create educational content for recurrent training to be delivered annually in safety stand-down scenarios and on a shift basis during the pre-deployment briefings.
• Define and maintain electronic training records for each member of the incident response and TIM program teams, including deadlines for recertification, tracking of completed training, and documented completions of specialized training (e.g., HazMat and CDL).
• Prepare applications (e.g., grant applications) to the federal government for planning and training funding assistance.
• Create ad-hoc training modules to be provided on an as-needed basis as recurrent training as topics arise (e.g., work zone law lane tapering).

Introduction and Deployment of TIM Technology

• Establish guidelines for beta-testing new technologies, including hardware and software, that will sufficiently trial potential advancements for the client’s TIM and Incident Management programs.
• Incorporate information technology-based solutions into the TIM program, with the intent being to increase staff safety, improve incident clearance efficiency, and enhance event data capture for future engineering solution purposes. 
• Create and facilitate an agency technology evaluation team in cooperation with the local client.  Its purpose being to evaluate new technologies and determine their value to the client from an operational and financial standpoint.

Statistical Analysis

• Collect and analyze raw data outputs for the preparation of regional/statewide performance reports on mobility, operations, and TIM trends.
• Collaborate with data scientists (AECOM or client) to develop real-time dashboards that present events and incidents, including their associated key data points such as incident response and clear times, public notification, hotspot proximity, and severity levels.
• Create multi-disciplinary workgroups that will routinely review mobility, operations, and TIM reports in the interest of generating collective solutions to negative trends related to traveler safety.
• Establish user authority and known locations for all data streams available as related to traffic incident management.  Utilize these data streams to produce ad-hoc statistical reports based on special circumstances and requests (e.g., time-lapsed blizzard roadway incident reports, roadway infrastructure damage summaries after a major storm). 

Minimum Requirements:

• BA/BS and 8 years of relevant experience  or demonstrated equivalency of experience and/or education
• Valid Drivers License  

Preferred Qualifications:

• Twenty (20) years of operations/incident management background, to include leadership experience
• Experience developing, training, and executing new technical and non-technical procedures
• Comfortable with public speaking in front of large audiences
• Facilitating TIM content in a clear, concise, and organized manner to optimize audience understanding and maintain focus
• Multi-tasking several priorities simultaneously, minding deadlines and quality control
• Strong technical writing capability
• Experience with analyzing and relaying data
• Excellent driving record with an unrestricted driver’s license
• Practical Traffic Incident Management (TIM) experience, including National Incident Management Systems (NIMS)
• Background in highway safety and law enforcement/public safety
• Related experience in traffic incident management (TIM), emergency response management or other traffic/transportation management related activities
• Previous experience in traffic control and safety procedures
• Conceptual understanding of Intelligent Transportation Systems (ITS)
• Knowledge of the local, regional, and statewide interstate and major arterial network.

• This position does not offer sponsorship now or in the future.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.