Trade Support Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Trade Support Engineer you’ll collaborate with trading, infrastructure, and software development teams, working closely with exchanges, traders, and developers to support ongoing improvements and keep our trading technology performing at its best.

As markets evolve toward 24×7 trading, we’re expanding coverage to ensure our systems run smoothly during high impact periods that extend beyond the traditional Monday–Friday schedule. In this role, you’ll have the opportunity to work a non-traditional 5-day shift, depending on what best fits your schedule, for example Tuesday to Saturday, including Saturday working. This flexible coverage model allows you to make a critical impact during peak trading hours while enjoying off days during quieter parts of the week.

What You’ll Be Working On:

• Keeping trading systems healthy and available by proactively spotting and resolving potential issues

• Responding to trader and engineer requests with both urgency and understanding of the bigger operational context

• Participating in the onboarding of new desks and systems, thinking ahead about how they’ll fit into the broader ecosystem

• Learning the trading environment deeply so you can anticipate challenges and suggest improvements

What we Value:

• Intent over Instruction: we’ll share what we’re trying to achieve; you’ll help determine the best way to get there

• Responsibility and trustworthiness: you follow through and communicate progress and results clearly

• Continuous learning and adaptability: when conditions change, you adjust while keeping the mission in mind

• Collaboration: you seek input when needed but are comfortable making informed decisions yourself

About You:

• You enjoy diagnosing problems and thinking creatively about solutions

• You’re excited about fast-moving environments and want to see your work make an impact quickly

• You learn by doing and feel comfortable diving into unfamiliar technology

Qualifications & Skills:

• 5+ years of experience in trade support, site reliability engineering, or a related technical role

• Bachelor’s degree in computer science, engineering, or related STEM field

• Experience with maintaining and troubleshooting complex distributed systems

• Demonstrated knowledge of network communications, including use of multicast networking

• Exposure to containerized applications (e.g., Docker, Kubernetes) is a plus

• Experience with incident response and root cause analysis

• Ability to coordinate multiple priorities under time pressure

• Excellent written and verbal stakeholder communication skills

• Familiarity with programming languages (e.g., Python, Go, Bash, PowerShell) for basic automation tasks

• Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)

• Experience with Linux/Unix environments

• Prior experience supporting electronic trading systems preferred.

Schedule: This position will require working on weekends and providing holiday coverage as needed by the department.

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