Track & Trace Representative

Confidential

Remote job permanent

Posted: March 10, 2026

Quick Summary

We are seeking a detail-oriented and proactive Track & Trace Representative to ensure the smooth and timely pickup and delivery of afterhours freight. This role is critical in maintaining service level agreements, providing real-time support, and addressing issues quickly to ensure customer satisfaction.

Required Skills

Job Description

Key Responsibilities:

• Confirm Timely Pickups and Deliveries:
Proactively confirm the status of all loads designated as afterhours to ensure they are picked up and delivered on time.

• Driver & Dispatcher Communication:
Call drivers and dispatchers to verify service levels are being met and address any delays or issues.

• Inbound Call Support:
Answer inbound calls from drivers and dispatchers, providing immediate assistance and support throughout the load’s progression.

• Issue Resolution:
Communicate load-related issues to Customer Service Representatives (CSRs) and Account Managers, working collaboratively to find quick and effective resolutions.

• Customer Updates:
Provide timely and accurate updates to customers upon request regarding the status of their shipments.

• Task Prioritization:
Organize and prioritize tasks efficiently, responding based on the urgency and potential impact of each issue.

Working conditions:

• Working schedule: Monday-Friday 8-5pm CST

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

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