Tourism Ambassador

Job Title: Tourism Ambassador

Organization: Tourism Kingston, Visitor Information Centre

Location: 209 Ontario St, Kingston ON K7L 2Z1

Reports to: Manager, Visitor Services

Job Type: Part-Time, On-site at the Visitor Information Centre

Pay Rate: $17.60 (Minimum Wage)

POSITION SUMMARY

Tourism Ambassadors are the welcoming face of Kingston, providing exceptional customer service and local expertise at the Visitor Information Centre. This frontline role includes sharing accurate, engaging information about attractions, events, accommodations, and services in person, by phone, and by email. Ambassadors help create memorable visitor experiences while developing valuable skills in communication, cultural awareness, and tourism operations.

WORKING CONDITIONS

The Visitor Information Centre is open 7 days a week with varied hours.

Consistent weekday day time availability is a requirement for this role.

Employees are expected to work a combination of days, evenings, weekends, and holidays.

Extended hours will be introduced during peak season, events, and festivals.

KEY RESPONSIBILITIES

Customer Service
• Provide friendly, multi-channel support in person, by phone, and by email
• Share engaging information about Kingston’s history, arts, culture, and community
• Promote tourism partner services and products at the Visitor Information Centre and offsite kiosks during events
• Process ticket and merchandise sales accurately
• Maintain clean and organized visitor spaces, including light cleaning and inventory tasks
• Ensure merchandise displays and tourism literature are current and well-stocked
• Enter visitor data into the CRM system
• Support daily operations and assist with other duties as assigned

Tourism Industry Knowledge
• Stay informed about Kingston’s attractions, festivals, and events
• Understand and communicate offerings in accommodations, dining, and activities
• Assist visitors with reservations and personalized recommendations
• Keep up to date with local happenings and seasonal highlights

QUALIFICATIONS
• Bilingual; Must be able to read, write, and speak fluently in both English and
French.
• Experience in a frontline customer service environment
• Proficiency in Microsoft Office applications 
• Interpersonal communication skills
• Demonstrate ability to plan and organize work effectively
• Adaptability
• Understanding of professionalism, initiative, and independence in the
workplace
• Ability to develop, cultivate, and maintain relationships at all levels of the
organization

DISCLAIMER 

The job description outlined above is meant to describe the general nature of work
being performed. It is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities required of the incumbent.

Ready to Apply?

The deadline to apply is Friday, January 30, 2026. Please apply directly through this BambooHR job advertisement with your resume and a brief cover letter.

Tourism Kingston is committed to ensuring an inclusive and accessible recruitment process. We strive to meet the accessibility needs of all applicants. If you require any accommodations during the application or interview process, please email [email protected].

Tourism Kingston’s Recruitment Process

Initial Phone Screen
In‑Depth Interview
Reference Checks (with candidate consent)
Decision Notification (within 45 days of final interview)
Notify all interviewed candidates with a clear outcome.
Formal Offer
Extended to the selected candidate.

Diversity, Equity & Inclusion Statement

Tourism Kingston aims to provide a supportive, inclusive, and positive work environment for its valued team. This is achieved through a variety of benefits and supports that balance work life with quality of life. Tourism Kingston is Rainbow Registered, a national accreditation for LGBTQI+ friendly businesses and organizations. When you see a Rainbow Registered symbol, you know the business or organization meets a stringent set of standards to ensure LGBTQI+ customers feel safe, welcomed, and accepted.

Land Acknowledgement

Welcome/Boozhoo /Tekwanonwera:tons

to Kingston/Ka’taroh:kwi/Ken’tarókwen/Cataracoui

Kingston remains on the ancestral homelands of the Huron-Wendat, Anishinaabe, and Haudenosaunee Confederacy.

Tourism Kingston acknowledges the everlasting presence of these Nations and other First Nations, Métis, and Inuit who share this landscape today. We are grateful to reside in and remain visitors to this territory, while acknowledging our responsibility to honour the land, water and skies with gentle respect and purifying preservation.