Total Rewards Specialist

About AlayaCare

At AlayaCare, we’re more than a fast-growing SaaS company — we’re a caring, driven team working to transform home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients and communities.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a culture grounded in transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare is a place to grow your impact, your skills, and your career — alongside people who want you to succeed.

About the Role

The Total Rewards Specialist is responsible for the day-to-day administration of our benefits programs across Canada and the United States. You will work closely with the Total Rewards Manager to review and enhance existing benefits plans ensuring compliance with relevant laws, cost-effectiveness, competitiveness and employee satisfaction. Additionally, you will provide compensation support, through conducting job evaluations to ensure competitive and equitable salary structures and salary survey submissions.

This is a full-time, permanent role with no travel requirements. Candidates must be authorized to work in Canada.

What You’ll Do

• Manage and administer the company's benefits programs (Canada & USA), including health, dental, vision, life and disability insurance, global wellness programs and other company-provided benefits

• Maintain plan documents and FAQs to ensure they are accurate and up to date

• Ensure the accuracy of all benefits enrolments, information and records in the HRIS/vendor platform including supporting documentation

• Respond to employee benefits inquiries

• Ensure compliance of benefits programs with applicable government regulations in Canada and US including completion of filings, notice issuances, reporting, etc

• With support from the Manager, Total Rewards and Systems, manage the US annual enrollment process and other benefits enrollment periods, including coordinating communication materials and assisting with employee inquiries

• Conduct benefits utilization analysis and make recommendations to improve the overall effectiveness and competitiveness of the company's benefits offerings. Monitor benefits trends and best practices to ensure the company's benefits programs remain competitive and compliant with all applicable laws and regulations

• Support the development and delivery of employee education programs and communications related to benefits

• Responsible for on-boarding of new hires including delivery of benefits information sessions

• Provide support in job evaluations, completion of salary surveys and analyzing job market trends to ensure competitive and equitable compensation practices

• Assist in the development and implementation of compensation policies and structures

• Utilize AI tools and technologies to streamline benefits administration processes, increase efficiency, and enhance decision-making capabilities

• Support with other P&C projects and duties as assigned

What You Bring to the Team

• Bachelor's Degree in Human Resources, Business Admin, or another related field

• 3-5 years of experience in compensation and benefits

• Strong knowledge of both Canada and US Benefits

• Knowledge of general HR policies and procedures

• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

• Strong attention to detail and accuracy.

• Excellent written and verbal communication skills, with the ability to communicate effectively with employees at all levels of the organization.

• Strong analytical and problem-solving skills

• Proficiency in Microsoft Office and experience with HRIS or other HR systems (we use BambooHR and CultureAmp).

• Ability to maintain confidentiality and handle sensitive employee information.

• CEBS or CHRP certification is an asset

• Bilingual (French/English) is an asset

Why Join AlayaCare?

• Work With Purpose - Help build technology that empowers care providers and improves outcomes for patients and families. Your work will matter — to our customers and to the people they serve.

• Grow in a High-Trust Culture - We lead with transparency, feedback, and positive intent. You’ll be supported through mentorship, career mobility, and our promote-from-within philosophy.

• Balance That Works for You - We value flexibility and well-being — from Wellness Fridays to volunteer time off and flexible vacation — so you can recharge and show up at your best.

• Benefits That Matter - Equity in a well-funded, scaling company; comprehensive health benefits, telemedicine, and lifestyle spending accounts; parental leave top-up and family support programs.

• Inclusive by Design - We celebrate diverse perspectives and foster belonging through our DEIB initiatives and employee-led events — connecting global teams in meaningful ways.

Location and Work Model

This role is based in the Greater Toronto Area. We’re a hybrid team with set in-office collaboration days, and team members are expected to be at our Toronto office at least two days per week to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].