TN Director of Innovative Services and Enabling Technology

TN Director of Innovative Services and Enabling Technology

The Charles Lea Center is looking to Hire a Full-time Director of Innovative Services and Enabling Technology.

This position earns a competitive wage. We provide terrific benefits, including medical, dental, vision, life insurance, a 401(k), paid time off (PTO), tuition reimbursement, and an onsite wellness clinic. If this sounds like the right opportunity for you, apply today!

Qualifications:

At least 18 years of age

Ability to pass a background check upon hire

Valid TN driver's license

Valid vehicle insurance

Educational Requirements and Preferences

Bachelor's degree in technology or related field required. Master’s Degree preferred.

2+ years in IDD services with Enabling Technology experience required

5+ years of supervisory and leadership experience required

1 year of experience in a helpdesk or technical support environment

CompTIA ITF+ (Information Technology Fundamentals)
– Recommended for beginners

CompTIA A+
– Preferred foundational support certification

Microsoft Certified: Azure Fundamentals (AZ-900)
– Preferred

Google IT Support Certificate
– Accepted equivalent

HDI Support Center Analyst (HDI-SCA)
– Preferred

Required Skills and Qualifications:

Technical Skills: Basic understanding of Windows and iOS operating systems.

Familiarity with networks, printers, and office productivity applications.

Problem-Solving Skills: Ability to identify issues, determine root causes, and apply logical solutions.

Attention to Detail: Ability to accurately document issues and follow established procedures. 

The Director of Innovative Services and Enabling Technology works under the direction of the Chief Program Officer and is responsible for...

The Director of Innovative Services and Enabling Technology oversees all aspects of Charles Lea Center’s Home and Community Based and Innovative Living Services supported through Enabling Technology, in the state of Tennessee for individuals with Intellectual Developmental Disability (IDD).  Works closely with the TN Department of Disability and Aging (DDA) to enhance lives and support increased independence in individual’s homes and community using enabling technology and innovative services.  Provides technical supports to individuals, CLC and DDA, and ensures system success and maintenance, working closely with CLC’s Sr Director of IT and Innovative Services.  Provides supervision to Assistant Director of Home and Community Based Services.

Home and Community Based Services/Innovative Living Services

Oversees the general operations of all Home and Community Based Services (HCBS) and Innovative Living Services provided in Tennessee- Supervises CLC’s Assistant Director of Home and Community Based Services

Responsible for ensuring that TN HCBS, ET and Innovative Living Services operates within all applicable local, state and federal guidelines, and regulations. Ensures that program meets all required licensing and certification requirements of Tennessee.

Provides on-site monitoring of all Innovating living houses at least monthly

Ensures that the programs supported have the necessary resources and tools to effectively provide quality services.

Responsible for overseeing and maintaining HCBS program budgets and payroll expenses.

Serves as the liaison to all residential partners (i.e Scioto) ensuring that all aspects of CLC’s lease agreement are met.

Responsible for the development and implementation of short-term goals for all HCBS and program. Assists in the development TN’s long-term goals.

Enabling Technology

Manages all aspects related to TN’s Enabling Technology program.

Oversees all communication and collaboration with TN DDA regarding the enabling technology program

Responsible for the management of all ET referrals and follows all CLC intake procedures.

Assists with monitoring support and assistive technologies across programs (e.g., Simply Home, Ring, Wyze, and similar platforms). Respond promptly to all alerts generated by remote support systems, including text messages, emails, and phone calls

Provides remote troubleshooting and resolution of technical issues

Assists with new user setup, basic account changes, access troubleshooting, and user education on agency’s enabling technology.

Attends required trainings related to technology and/or new assistive technology products.

Assists in providing CLC consultation to external agencies and/or providers as guided by CLC’s Innovation Services dept.

ABOUT THE CHARLES LEA CENTER

At the Charles Lea Center, we believe that every person should have the right to have a meaningful life - whether they have a disability or not - by providing an array of supports that respect the uniqueness of each person. Our services are grounded in person centered, employment first, and technology first thinking.

The Charles Lea Center is a CQL accredited organization that is based in Spartanburg South Carolina and provides services in South Carolina, North Carolina, and recently was awarded a contract with the Tennessee Department of Disability & Aging (DDA) to provide services in their State. For additional information about our organization, please go to our website at www.charleslea.org.