Title Specialist I, Auto Servicing

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the role:

The Title Specialist, Auto Servicing role is designed to help with the unique back office tasks required for the auto loan product. This includes acquiring all documents involved in the lien release process and closely monitoring all steps to ensure effective lien placement. The role requires problem-solving skills, attention to detail, and self-driven to work through problems as a team. You will interact with banks to get lien releases, stay in close contact with our Collateral Management Vendor through the whole title perfection process, and work closely with other departments including Accounting and Loan Servicing. This is an onsite position based out of our Phoenix office.

What You’ll Do:

• Verify and service titles, distribute documents to correct departments, and ultimately return the documents to the customer or outside vendor at the time the loan is completed.

• Work closely with the internal department to meet their document processing needs.

• Manage the flow of documents in the right direction from one point to another promptly.

• Review and update account information as it pertains to documents sent and received.

• Maintain on-site and off-site storage documents.

• Mail and ship documents or other materials.

• Work with multiple databases.

• Handle incoming calls and make outbound calls to/from customers and third-party vendors.

• Research state and county guidelines and policies about title inquiries.

• Perform other related duties as assigned.

Nice to Have:

• High School Diploma, GED, or higher education required.

• Must be comfortable working on-site at our Phoenix Service Center and have availability weekdays from 6:00am-7:00pm.

• Ability to move FAST - We move quickly, and excelling in an environment that never stops, is a must.

• Willing to HELP - You will be working in a high-functioning team environment where we succeed together.

• Motivation to IMPROVE - We are looking for teammates who worry about the details and don’t shy away from reviewing policies, processes, and procedures to better enhance the overall experience for our internal and external customers alike.

• Determination to OWN IT - Your job is not only to recognize the problem, but more importantly to find the solution.

• Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management.

• Passionate and goal-oriented people that are enthusiastic about their work and strive to exceed their goals.

What We Offer You:

• Great open office space

• Paid time off (PTO)

• 401K matching

• Comprehensive benefits package: Medical, dental, vision, life insurance & disability

• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation

• Paid parking or platinum pass

• New Hire Training Program

• Wellness Incentive Program

• Kitchen fully stocked with snacks and beverages

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.