TikTok Shop Coordinator

Location: Santa Ana, CA (In-Office, 5 Days/Week)
Type: Full-Time
Salary: $20 – $22 per hour

About Us eJam is a bootstrapped consumer products company that has built, scaled, and exited multiple brands — all without ever taking a dollar of outside capital. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.

We're not a startup hoping something works. We're a team that has done it repeatedly — taken products from zero to eight figures, landed them on retail shelves nationwide, and built real brands that consumers love. We operate like a holding company with the speed of a startup: small team, no bureaucracy, massive ownership.

This is the place where you'll see the entire machine — sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail — all under one roof. If you want to learn how consumer products actually get built and shipped at scale, there is no faster education than this.

What You'll Work On

Listing & shop optimization

• Own the day-to-day health of our TikTok Shop — managing product listings, titles, images, descriptions, and pricing
• Consolidate and organize listings to improve discoverability and conversion
• Ensure all products are properly categorized, inventory is allocated correctly, and the storefront is consistently presenting well

Performance reporting & data

• Pull and maintain daily and weekly performance reports covering GMV, views, conversion rate, and revenue by product
• Identify trends, flag underperforming listings, and surface actionable insights to the team
• Keep dashboards and trackers up to date so decisions are always based on current data

Pricing & bundling research

• Monitor pricing trends and bundle strategies across TikTok Shop to identify opportunities to improve average order value and competitiveness
• Research promotional mechanics — discounts, coupons, and bundle offers — and bring structured recommendations to the team for testing

Account & listing health appeals

• Monitor account health scores, policy flags, and listing violations within TikTok Shop Seller Center
• Draft and submit appeals for suppressed or flagged listings
• Stay current on platform policy changes and proactively address issues before they impact sales or account standing

Requirements:
• Strong attention to detail — you catch errors and inconsistencies before they become problems
• Comfortable pulling, organizing, and interpreting data in Excel or Google Sheets
• Clear, concise written communication — you can write a coherent appeal or product description without much hand-holding
• Organized and self-directed — able to manage multiple listings and tasks simultaneously
• Hungry, self-starter mentality — eager to learn and grow
• Strong work ethic and willingness to be in-office 5 days/week
• Reliable communicator who takes initiative

You'll Succeed Here If You:

• Are process-driven and take pride in keeping things organized and accurate
• Can spot a trend in a data set and know what to do with it
• Follow platform rules closely and stay ahead of policy changes
• Thrive in a fast-moving environment where the details actually matter
• Are coachable and eager to level up your skills
• Enjoy working in a collaborative, in-person team environment

Nice to Have

• Familiarity with TikTok Shop Seller Center or similar marketplace platforms (Amazon Seller Central, Shopify, etc.)
• Prior experience in eCommerce, retail, or marketplace operations
• Exposure to performance reporting or working with GMV/conversion metrics
• Experience writing product listings or copy

Benefits:
• Work in-office with a top-performing eCommerce team in Santa Ana, CA
• Rapid skill development across marketplace operations, data, and platform strategy
• Hands-on exposure to real revenue-driving decisions
• Opportunity to grow into senior roles as you prove your abilities
• Competitive compensation and benefits package