TikTok Customer Service Associate

Activate Talent

Philippines Remote permanent

Posted: April 9, 2026

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Quick Summary

Maintain customer satisfaction by responding to customer inquiries and resolving customer issues through the seller center platform.

Required Skills

Customer Service TikTok Management Communication Empathy De-escalation Problem Solving Brand Knowledge Order Management Return Processing

Job Description

Job Title: TikTok Customer Service Associate
Job Type: Full-time / Remote
Work Hours: US Hours (TBD)

Job Overview:

Our client is looking for a TikTok Customer Service Associate to maintain customer satisfaction while adhering to brand policies and procedures. In this role, you will serve as the firsthand connection to customers, responding to and resolving all inquiries while contributing to overall brand satisfaction and retention.

Responsibilities:

• Respond to all inquiries for the TikTok customers through the Seller Center Platform
• Escalate any complaints or necessary inquires to the Director
• Manage and Monitor all TikTok Return Requests
• Manage and Monitor all Tiktok Orders and fulfillments
• Maintain brand knowledge and products via trainings
• Provide excellent customer service while striving for 100% satisfaction and brand retention

Requirements:
Must-Have:

• At least 2 years of experience with tiktok customer service
• Familiarity with tiktok seller center platform
• Excellent verbal and written communication skills
• Highly empathic, patient, and skilled in de-escalating

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