Tier III Application Support

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking Tier III Application Support to work hybrid remote/on-site for a client located in Arlington, VA. An active Secret clearance is required.

Responsibilities

• Monitor production applications, scheduled jobs, and incident management systems.

• Receive and analyze incidents and requests from end-users and troubleshoot and disposition appropriately.

• Research, track, and resolve complex issues escalated from Tier I and Tier II technicians.

• Collaborate with development teams to troubleshoot incidents, research root causes, and provide details that can help to prioritize user stories.

• Write and execute SQL queries; analyze tables, grants, functions, procedures, packages, and triggers.

• Perform backend data modifications using SQL.

• Draft and update Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for lower-tier resolver groups to help with their knowledge of applications and decrease the time required to resolve issues.

• Utilize tools like TOAD for database management and optimization.

• Support applications developed using .NET, Java, and Oracle Database environments.

• Work within tools such as ServiceNow, CLM, jQuery, and SharePoint.

• Develop and maintain PowerBI dashboards and reports for operational insights.

• Write Python scripts for automation, data processing, and system integration tasks.

• Work with C# applications and provide application-level support.

Required Skills and Qualifications

• Active Secret security clearance.

• Bachelor’s degree in computer science or related fields.

• Must have experience with .NET, Java, and Oracle Database projects and applications.

• Must have SQL, Service Now, CLM, jQuery, and SharePoint experience.

• Must have SQL Script writing experience.

• Minimum of 4+ years of experience as a Tier III Application Support Help Desk Technician.

• Minimum of 2+ years of experience with Power BI and or Python.

• Experience with C# is preferred but not required.

• Must have exceptional ability to break down complex situations and identify root causes for both technical and process-related issues.

• Must have strong verbal and written communication skills; ability to articulate technical concepts to non-technical users and collaborate effectively with development teams.

• Must have the proven ability to quickly learn new technologies and apply skills in evolving technical environments.

Full-Time Employee Compensation

• M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.

• M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range
$60,000—$180,000 USD

M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to [email protected]. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at [email protected] or 703-936-0880.

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

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