Tier 3 Support Engineer

TecTammina

Redmond, WA, United States permanent

Posted: March 19, 2015

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Required Skills

Support Engineer ITIL Microsoft MOF In-Service Support Escalation hierarchies Clustered Environment Customer service Team Foundation Server SharePoint SQL Server IIS

Job Description

Tech Tammina LLC

Experience working in an Enterprise Production environment

Thorough understanding of service management foundations such as ITIL or MOF.

Well Versed in Support process methodologies and escalation hierarchies

Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability clustered environments .

Outstanding customer service/focus skills.

Team Foundation Server Administration

SharePoint Administration

SQL Server Administation

IIS Administration

Windows Administration

Application Support and troubleshooting

Experience with monitoring tools

Experience with C#, .Net, or T-SQL, PowerShell

Azure, AutoPilot, Network troubleshooting

Excellent Verbal and Email Communication Skills

Good analytical and customer service skills

Good Listening and decision making skills

Creativity and problem solving skills.

Knowledge of data mining methods

Knowledge of mathematical data treatment

Ability to work under pressure and perform multiple tasks"

Prior Microsoft experience, Experience in Finance Domain is a plus

Duration: Full Time

Eligiblity: GC & US Citizens Only

Share the Profiles to mkonni(@)1stitsolutions.com

Contact: 703-349-1214

Keep the subject line with Job Title and Location

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