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Tier 2 Support Specialist

Astor & Sanders

Reston, Virginia, United States permanent

Posted: December 19, 2025

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Quick Summary

Provide hardware and software support for Windows desktops and laptops, including configuration, testing, and installation of printers, scanners, and network copiers.

Required Skills

Windows Support Problem Solving Microsoft Office Documentation Communication Collaboration Patch Management Permissions BIOS Updates File Shares

Job Description

Tier 2 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area.

Roles and Responsibilities

• Provide hardware and software support for Windows desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned


Requirements:
Skills & Experience

• 2+ years of Windows Support experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
• Excellent problem-solving skills
• Strong knowledge of Windows operating systems
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal


Benefits:
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. 

Some of our competitive benefits include

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance

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