Tier 1 Tech Support Representative (VoIP)

Idt

Guatemala Hybrid permanent

Posted: May 5, 2026

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Quick Summary

Join our team as a Tier 1 Tech Support Representative (VoIP), with a strong technical foundation and a willingness to learn.

Required Skills

Customer Service Communication Skills Technical Knowledge Problem Solving Remote Desktop Tools Linux Network Monitoring Cybersecurity Awareness

Job Description

Tier 1 Tech Support Representative (VoIP)

We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

📍 Hybrid position in Zone 4

🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)

Requirements:
• Must be able to work a flexible schedule and in hybrid modality

• High School Diploma

• Minimum 85% English proficiency (written and verbal)

• Strong communication and customer service skills

• Basic knowledge of software and hardware troubleshooting

• 1 year of experience in tech support, desktop support, or similar (preferred)

• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)

Technical Knowledge (Basic / Foundational)

Basic understanding of networking (CCNA knowledge is a plus, not required)

• Network monitoring concepts

• Routing fundamentals

• Basic cybersecurity awareness

• Basic Linux knowledge

• Exposure to telephone systems / PBX (nice to have)

What We Offer::
• Parking Subsidy

• Life and Medical Insurance

• Growth opportunities

• All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Apply now and grow your career in a dynamic, supportive team!

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