Tier 1 IT Support Specialist

About Jorie:

Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.

Our work environment:

Remote opportunities  

Growth advancement opportunities

Flexible work environment (Work-life Balance)

Collaborative and friendly company culture

Great Benefits:

401(k) matching up to 4%

Medical

Dental

Vision

Long/Short Term Disability insurance

Life insurance $25,000 Paid by employer

PTO 2 weeks

10 and half Holidays

Job Title: Tier 1 IT Support Specialist (Onsite - OakBrook, IL)

Job Overview:

We seek a dependable and customer-focused Tier 1 IT Support Specialist to provide on-site, face-to-face technical support for our corporate office users. This role is critical in ensuring smooth day-to-day IT operations across our business units, many supporting healthcare functions. The ideal candidate is organized, approachable, and eager to solve problems in person while maintaining clear communication and excellent follow-through.

Responsibilities:

Serve as the first point of contact for on-site staff needing technical assistance with computers, phones, applications, and printers.

Troubleshoot and resolve hardware, software, and network issues on Windows laptops and desktops

Set up and configure new hire equipment, including Intune-enrolled devices, phones, and user access

Support Entra ID (Azure AD) identity-related requests, including password resets, MFA issues, and group assignments

Maintain office IT infrastructure such as network printers, wireless access points, docking stations, and conference rooms

Log and manage support tickets using Jira, escalating when necessary

Provide basic training or walkthroughs to end-users for standard tools (Outlook, Teams, SharePoint)

Participate in hardware inventory, software license tracking, and office IT audits

Ensure adherence to HIPAA and HITRUST-aligned security and compliance practices

Requirements:

1–2 years of professional IT support experience in an office environment

Hands-on experience supporting Windows systems, Microsoft 365 applications, and Azure

Solid troubleshooting skills for desktops, laptops, peripherals, and basic networking

Strong interpersonal and communication skills; able to work directly with non-technical users

Punctual and dependable with a customer-first mindset

Comfortable following SOPs and documenting resolutions

Preferred Qualifications:

Exposure to Microsoft Intune and endpoint security tools (e.g., Microsoft Defender)

Familiarity with Entra ID (Azure Active Directory), VPN clients, and MFA tools

Experience in a healthcare or regulated industry (HIPAA/HITRUST knowledge is a plus)

Experience with conference room A/V systems, printers, and VOIP phones

Work Environment:

100% on-site position located in our Oak Brook, IL office

Standard business hours with flexibility required for device setup, updates, on-call, or vendor visits

Face-to-face user interaction is a core part of this role

Location & Hours:

Onsite Location: Oak Brook, IL – On-Site Only 1211 W. 22nd Street, OakBrook, IL

Mon-Fri 7:30AM - 4:00PMCST

Fulltime