Throughput Expeditor Care Coordination Full Time Days

Full Time Days 7am-3:30pm no weekends no holidays 

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Full Time Days 7am-3:30pm no weekends no holidays 

The Throughput Expeditor reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Throughput Expeditor is responsible for driving patient throughput through the development of the daily Real-Time Demand Capacity (RTDC) plan and leading execution of that plan in order to open up the bed capacity needed for optimal patient flow by 2 PM each weekday.

Responsibilities:

• Leads daily RTDC meetings -• Pre-meeting preparation (e.g. lookback to previous weekday’s performance, enter open beds and any unit demand adjustments in Epic)
• Leads unit-level planning during the meeting, striving to generate enough bed capacity between 8 AM and 2 PM to keep up with anticipated bed demand during those hours
• Communicates daily RTDC plan to operational leadership
• Follows up with Charge RN/Clinical Coordinator if not present at RTDC meeting

• Collaborates with the clinical teams/RNs/Case Managers/Social Workers//ancillary support teams on the patients expected to leave by 2 pm -• Escalating any barriers to the leaders in the department causing the delay
• Escalating any tests/readings needed for observation patients or discharge that day
• Reaching out to consultants to clear patients for discharge
• Reaching out to support departments for coordination of teaching (diabetic teaching, wound care, heart failure etc.)

• Arranges for Rides for those needing them (e.g. Kaizen, cab, working with Superior representative) and/or help to move discharged patients to appropriate waiting area
• Uses effective service recovery skills to solve problems or service breakdowns when they occur
• Utilizes department and hospital policies and procedures to complete assigned tasks
• Participates in performance improvement projects related to RTDC/early discharge performance
• Is proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.

Required:

• 3-5 years of experience working in acute care setting
• Registered Nurse 
• Effective communication and interpersonal skills
• Ability to plan, organize, and direct the activities of others
• High level of energy and enthusiasm
• Flexible/adaptable – ability to work with diverse group of healthcare professionals
• Effective problem solving and multi-tasking skills

Preferred:

• Experience as a Charge Nurse or Clinical Coordinator
• Familiarity with Epic (Electronic Health Record)
• Proven software competencies (Excel, Power Point)

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.