The Nuclear Energy Agency - IT Endpoint Support Co-ordinator

The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting. 

The Nuclear Energy Agency (NEA) is an intergovernmental agency which operates under the framework of the Organisation for Economic Cooperation and Development (OECD). It facilitates co-operation among countries with advanced nuclear technology infrastructures to seek excellence in nuclear safety, technology, science, related environmental and economic matters and law. The mission of the NEA is to assist its 34 member countries in maintaining and further developing, through international cooperation, the scientific, technological and legal bases required for a safe, environmentally sound and economical use of nuclear energy for peaceful purposes. It strives to provide authoritative assessments and to forge common understandings on key issues as input to government decisions on nuclear technology policies.

The IT Endpoint Support Coordinator provides frontline technical support and assists with the day-to-day management of end-user devices and services. This role focuses on Microsoft-based environments, including Microsoft 365, Windows 11, and Microsoft Endpoint Manager. Additionally, the role includes basic IT administrative duties such as preparing purchase orders and maintaining IT asset records. The ideal candidate will possess excellent problem-solving skills, and the ability to communicate effectively with users at all levels. Reporting to the IT Systems Manager, this position will be involved in core IT Operations and Support, ensuring high quality service and adherence to security and compliance rules. This position is ideal for candidates looking to start or grow their career in IT operations and endpoint management.

Working in the NEA IT team offers opportunity to develop hands-on experience with modern Microsoft technologies, mentoring and support from experienced IT professionals, exposure to both technical and operational aspects of IT.

Main Responsibilities 

Endpoint & User Support

• Provide first-line support for end users, resolving issues related to:• Windows 11 desktops and laptops
• Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.)

• Troubleshoot hardware, software, and connectivity issues
• Support onboarding and offboarding of users, including device setup and account provisioning
• Escalate complex issues to senior IT staff when required

Endpoint Management

• Manage devices using Microsoft Endpoint Manager (Intune)
• Support device enrollment, configuration, and compliance policies
• Apply software updates, patches, and security configurations
• Perform software installations and updates on endpoints
• Assist with endpoint inventory and lifecycle management
• Follow IT security and endpoint management best practices

Administrative & Operational Support

• Prepare and track IT-related purchase orders and requests
• Assist with vendor coordination and procurement documentation
• Maintain IT asset records and inventory lists
• Support documentation of procedures, guides, and user instructions
• Assist with general IT operational tasks as needed

Ideal Candidate Profile 

Academic and Professional Background

• Associate or undergraduate degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 0–5 years of experience in an IT support or junior IT role
• Basic knowledge of Microsoft 365 administration
• Working knowledge of Windows 11
• Familiarity with Microsoft Endpoint Manager (Intune) or similar endpoint management tools
• Basic understanding of IT support processes and ticketing systems

Nice to Have (Not Required)

• Experience with IT asset management or procurement processes
• Basic understanding of IT security principles
• Entry-level IT certifications

Core Competencies

• OECD staff are expected to demonstrate behaviors aligned to six core competencies which will be assessed as part of this hiring process: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 1); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 1).
• To learn more about the definitions for each competency for levels 1-3, please refer to OECD Core Competencies.

Languages  

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other, with a commitment to reach a good working level.

Closing Date 

• This vacancy should be filled as soon as possible, and applications should reach us no later 24 April 2026 at 23:59 (Paris time).

Contract Duration

• 24 month fixed-term appointment, with the possibility of renewal to a maximum of 36 months

Please note that our Rules and Regulations stipulate that the mandatory retirement age is 67. 

What the OECD offers

• Monthly base salary starts at 4502.33 EUR, plus allowances, based on eligibility, exempt of French income tax.
• Click here to consult the Staff Regulations applicable to officials of the OECD. Please note that from 1 July 2025, all Official appointments will be made under the OECD’s new contractual modalities.
• Click here to learn more about what we offer and why the OECD is a great place to work.  
• Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life.
• Please note that the appointment may be made at one grade lower in the specified job family, based on the qualifications and professional experience of the selected applicant.
• This vacancy may be used to create a pool of candidates for comparable positions, both for open-ended and fixed-term functions. 

Selection Process

All applications are screened based on the criteria for the position. For retained candidates, the selection process may include a video-recorded interview, job-based assessment and panel interviews.

The OECD is an equal opportunity employer and welcomes applications from all qualified candidates who are nationals of who are nationals of NEA or OECD member countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.

The OECD promotes an optimal use of resources to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.