Thai player support agent

Side

Shinjuku City, Tokyo, Japan contract

Posted: October 28, 2025

Required Skills

Job Description

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours 10:00-19:00 or 1100-2000 (Depending on project you are assigned)
• Support 365 days a year including weekends and holidays (shifts)

Requirements:
• 0~ 2year of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
• Effective in Native written communication skills in Thai.
• Business level English (Nice to have)
• Business level Japanese (Nice to have)
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
• Able to solve and analyze information accurately with appropriate speed and within guidelines.
• Team player mentality.
• This position is only for applicants residing in Japan with a valid working visa

Benefits:
• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.

Who are we:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

Experience our side of life. For more information, visit www.side.inc.

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