Test Prep Operations Associate

Test Prep Coordinator

Location: Westport, CT

Type: Full-Time | Non-Exempt

Schedule: Primarily Monday–Friday, 9:30 a.m.–6:00 p.m. 

Who We Are

At Freudigman & Billings, we believe that students learn best in the context of supportive relationships. Our Test Prep program helps students prepare for the SAT, ACT, and other standardized exams with individualized plans and close collaboration between families, tutors, and staff. Every detail of our process matters because each accurate score report, every correctly scheduled test, and each timely communication contributes to our students’ growth and confidence. 

The Role

The Test Prep Coordinator ensures the smooth day-to-day operations of our Test Prep program while also supporting the Director and Assistant Director of Test Prep with database management, daily communication, and ongoing projects. This position is perfect for someone who thrives on both big-picture coordination and transactional minutiae, someone who will notice if a step was skipped, a file is incomplete, or a process doesn’t quite add up, and will dig in to resolve it.

This is not a behind-the-scenes role: You’ll manage our practice testing program, support communication with families, interact with proctors and other administrative team members, and maintain meticulous student records. You’ll also be a critical partner in making sure our Test Prep department delivers the high-quality, individualized service our students and their families expect.

What You’ll Do

Practice Testing Program: Oversee logistics for weekly practice tests (sign-ups, test selection, proctor scheduling, scoring QA, and communication with families).

Data & Records: Maintain accurate student records, proactively identify missing information, flag discrepancies for follow-up, and add additional information as it becomes available.

Client Communication: Send registration guides and score reports, monitor emails/phone calls, and ensure families receive timely and professional responses.

Scheduling: Confirm practice tests, client assessments, and parent phone calls. Coordinate with Client Services team for scheduling of some initial and ongoing student tutoring sessions.

Team Leadership: Supervise and coordinate proctors; assist with hiring and onboarding.

Director Support: Provide administrative and project support to the Director of Test Prep, including curriculum development and data systems.

Special Projects: Contribute to onboarding processes, curriculum organization, and ongoing improvements to the Test Prep process.

What We’re Looking For

Education: Bachelor’s degree required

Experience: Prior administrative, educational, or program coordination experience preferred

Skills:

Strong organizational skills and exceptional attention to detail

Excellent communication and customer service abilities

Comfortable managing multiple priorities in a fast-paced environment

Proficiency with Google Workspace, Podio (or similar CRM/project management tools), and databases

Mindset:

A commitment to our mission of supporting student learning through relationships

A natural problem-solver who will roll up their sleeves to fix what’s missing or unclear

A collaborative teammate who can also work independently

Why Join Us?

Be part of a team that directly impacts students’ confidence and academic growth

Gain experience in educational services, program coordination, and leadership

Work in a collaborative, mission-driven environment with opportunities for professional development

Competitive compensation and benefits package 

Physical & Work Environment

Prolonged periods of sitting or standing and working on a computer

Ability to lift up to 15 pounds (test materials)

Office-based in Westport, CT

How to Apply

Interested candidates should submit a resume and cover letter explaining your interest in the role and how your skills align with our mission.