Territory Coordinator

Pivot HR Services is pleased to present this Territory Coordinator opportunity on behalf of our valued client, Associated Fire Safety Group.

Associated Fire Safety Group - Territory Coordinator

Office Location: Burnaby, BC

Work Schedule: Full-time, Monday to Friday

Work Arrangement: In-office position

Starting Salary range: $58,000 - $65,000 annually

About Us: 

Since 1994, Associated Fire Safety Group has proudly served Western Canada’s Fire and Rescue Services. With dedicated Maintenance, Apparatus, and Equipment divisions, we deliver trusted products, expert service, and reliable support. Our team is committed to helping first responders stay prepared, protected, and ready when it matters most.

Role Overview:

The Territory Coordinator plays a key role in supporting Territory Managers and delivering a high standard of customer care across an assigned region. Acting as a central point of coordination, this role ensures seamless execution of the sales process from opportunity creation through to order fulfillment, shipment, and follow-up.

Working in a fast-paced, in-office environment, the Territory Coordinator collaborates closely with sales, purchasing, warehouse, and finance teams to ensure customer needs are met efficiently and accurately.

Key Responsibilities:

Sales & Order Coordination

Collaborate with Territory Managers to create and manage opportunities within the ERP system

Prepare and deliver estimates with a focus on timely, same-day turnaround

Issue order confirmations and manage order lifecycle from approval to fulfillment

Track open sales orders, shipments, and opportunities

Logistics & Customer Support

Coordinate shipments with the warehouse, including direct and consolidated deliveries

Communicate shipping instructions and timelines to customers and Territory Managers

Liaise with Purchasing on lead times, special orders, and bulk purchases

Support warranty claims and product returns, including case creation and follow-up

Customer Account & Data Management

Maintain accurate and up-to-date customer information, including contacts, shipping details, and billing information

Work with Finance to understand accounts receivable status and communicate updates to Territory Managers

Provide regular reporting on account status, open orders, and customer activity

Cross-Functional Collaboration

Partner with internal departments including Purchasing, Finance, Warehouse, and Technical Services

Coordinate with product specialists on specialized orders (e.g., sizing, customization, delivery timelines)

Support internal reporting, process improvements, and team initiatives

Participate in territory and sales meetings

Qualifications and Skills:

2+ years of experience in a sales support, customer service, or coordination role

Post-secondary education in Business, Administration, or a related field is considered an asset

Strong written and verbal communication skills

Highly organized with strong time-management and prioritization abilities

Comfortable working across teams and managing multiple tasks in a fast-paced environment

Digitally proficient (ERP/CRM systems, Excel, and Microsoft Office/Google Suite)

Strong attention to detail with a high level of accuracy

Strong sense of ownership, accountability, and follow-through

Customer-focused mindset with a proactive approach to problem-solving

What We Offer

Competitive compensation and comprehensive extended medical benefits

Generous paid holidays and vacation time

A collaborative, growth-oriented, and supportive work environment

Opportunities to contribute ideas, take initiative, and shape company initiatives

A positive team culture that values hard work, collaboration, and continuous improvement

Application Information:

On behalf of our client, Associated Fire Safety Group, Pivot HR Services invites interested candidates to submit their resume and cover letter by Tuesday, April 28th clearly outlining how their experience aligns with the qualifications listed above.

Associated Fire Safety Group is an equal opportunity employer that values diversity, equity, and inclusion. We welcome and encourage applications from individuals belonging to equity-seeking groups and invite candidates to self-identify if they wish.

We are committed to ensuring our recruitment process is accessible to all applicants. If you require accommodation at any stage of the application or hiring process, please contact us at [email protected].