Terminal Manager

Lead one of the busiest, most strategically important terminals in our network.

We’re looking for a driven, resilient, and hands-on Terminal Manager to lead our high-profile Surrey Terminal. This operation is fast-paced, complex, and central to our network—and we need a leader who brings clarity, confidence, and energy to every shift.  If you thrive in dynamic environments, excel in unionized settings, and know how to rally teams around big goals, this is a chance to make a major impact.

What You’ll Do:

As Terminal Manager, you’ll oversee all day-to-day terminal operations, ensuring freight moves safely, efficiently, and on time. You’ll guide teams, optimize processes, maintain top-tier safety standards, and set the direction for long-term growth.

Operational Leadership

Lead all terminal functions: dock operations, yard management, routing, dispatching, freight flow, and equipment utilization.

Develop short- and long-term plans aligned with corporate goals.

Maintain optimal staffing levels, schedules, and resource allocation during fluctuating volumes.

Monitor KPIs; productivity, service, damages, turnaround times and drive continuous improvement.

Lead confidently through peak seasons, disruptions, and high-pressure situations.

Freight & LTL Expertise

Apply deep knowledge of LTL freight handling, cross-docking, routing, loading patterns, and shipment flow.

Review manifests, load plans, driver logs, and trailer metrics daily to resolve issues and keep operations compliant and efficient.

Anticipate bottlenecks, volume changes, and network impacts before they occur.

Safety & Compliance

Ensure full compliance with federal, provincial, and municipal regulations.

Champion a strong safety culture, with consistent use of procedures and PPE.

Maintain up-to-date documentation, SOPs, and regulatory requirements.

People Leadership & Labor Relations

Lead a diverse team of managers, supervisors, dispatchers, and frontline employees.

Coach, mentor, and develop talent while promoting accountability and engagement.

Maintain strong labor relations: navigate grievances, contract language, and disciplinary processes collaboratively.

Foster open communication and a positive, respectful team environment.

Customer & Stakeholder Engagement

Build strong relationships with key accounts and respond quickly to service issues.

Identify root causes and deliver long-term solutions.

Financial & Cost Management

Manage terminal budgets including labor, maintenance, and consumables.

Identify cost-saving opportunities and improve operational efficiency without sacrificing safety or service.

What Makes You a Great Fit:

Required

5+ years of labor relations experience in a unionized environment.

6+ years of management experience, including 5+ leading managers/supervisors.

Strong LTL freight operations knowledge.

Proven ability to lead, delegate, and drive performance in fast-paced environments.

Experience coaching, training, and developing employees.

High emotional intelligence, resilience, and strong execution skills.

Preferred

Experience leading through peak volumes and operational disruptions.

Strong analytical and decision-making abilities using KPIs and data.

Track record of developing high-performing teams.

Assets

Experience with terminal management systems, AS400, or similar software.

Exposure to cross-functional or corporate-level initiatives.

Knowledge of lean or continuous improvement practices.

If you're ready to lead a flagship terminal and take on a role where your decisions shape daily performance and long-term success, we’d love to hear from you.

What's In It For You?:

Make a Difference:  Be part of a mission-driven company, giving back to the community and making the world a better place!  We support over 25 non-profit organizations and local charities every year through either monetary donation or volunteer work.  We also match employee donations up to $150 per employee per year to ensure we can support the organizations that matter to you.

We've got you covered! - From comprehensive Health and Dental plans to Long Term Disability coverage plus a solid Pension Plan to help you build your future - our benefits are as awesome as our team!                                                                                                                         

Health is Wealth:  Enjoy our 100% company paid, comprehensive benefit plan so you and your family members can stay fit as a fiddle and crush your goals.

Invest in your future:  Our employees are not just valued, they’re invested!  Enjoy a robust Defined Contribution Pension Plan where your tomorrow is built today.  We match your contributions and you can watch your retirement savings grow!

Climb That Ladder:  True to our values, we are committed to helping our employees reach their professional goals.  We offer opportunities galore for learning, growth and levelling up your skills.

Party Time:  We like to have fun, and we hope you do too!  Enjoy regular social events and activities.

It’s all about balance:  We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers – so they can spend less time on the road and more time with the ones they lov

Go Green: Our Green Initiative programs limit our carbon footprint which include things like governing road speeds to reduce fuel consumption, equipping new tractors with clean emissions technology and investing in technology to limit paper use, just to name a few!

Our Values: Develop, Care & Achieve.

“Van Kam is an Equal Opportunity Employer Committed to Environmental Responsibility"

                                                                            #INDHP