Tenancy Support Worker - Internal Applicants Only

Tenancy Support Worker - Doncaster Housing First & SHAP

Contract Type: Part-Time, Permanent (24 hours over 3 days)

About the Role

We’re looking for a Tenancy Support Worker to join our dedicated team in Doncaster.

The successful candidate will have experience in working with people with severe multiple disadvantage, including homelessness, offending history, diagnosed mental health conditions, adverse childhood experiences and domestic abuse. You will have a broad understanding of both support and housing pathways, alongside psychological interventions. Above all, we are looking for an empathic, person-centred and understanding individual. 

General Tasks

Assist clients when moving in, or out of Target Housing accommodation.

Assess their financial circumstances, assisting clients to maximise their income and to manage their personal budgets.

Act as clients' Tenancy Support Worker, offering advice and support.

Support clients to understand their rights and responsibilities under their occupancy agreements.

Monitor clients' handling of Target Housing property and consumption of gas and electricity.

Monitor clients' compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches.

Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing. 

Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the LA Housing Department.

Liaise with appropriate referral bodies to ensure that all are aware of relevant information, working closely with other support agencies.

Attend properties as and when required.

Keep all records in order that the value of the tenant support service can be audited and comply with confidential policy.

Provide cover for absent colleagues as directed.

Attend and participate in training sessions or activities as required.

Participate in team meetings and supervision as required.

Perform other duties as required in order to further aims of Target Housing within the Health and Safety requirements.

Adhere to all Target Housing policies and procedures - in particular, our Equal Opportunities, Confidentiality and Health and Safety policies.

Carry our other such duties as directed by Senior Management as appropriate to the aims of Target Housing.

Requirements

An individual who embraces challenges enthusiastically

An understanding of the principles of Psychologically Informed Environments and Trauma Informed Practice

Experience of supporting people with multiple complex needs

Experience of the housing/homelessness sector

Experience of providing a service to vulnerable groups

Experience of delivering supported housing services

Up to date knowledge of the Welfare Benefits System

About Us

Target Housing is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people within our society. Over the past 25 years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence. If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Equality, Diversity and Inclusion

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Benefits at Target Housing

Generous Annual Leave - 28 days annual leave (pro rata for part time employees), plus bank holidays (and rising to 33 days by 1 day per year with each year of service)

Access to a Blue Light Card

Pension Contribution

Westfield Health Cover

Financial Wellbeing Support – Access to Lifetime Finance

Career progression opportunities

Comprehensive staff training and induction programme

If you have any questions about the role, please get in touch with [email protected]