Temporary IT Service Desk Technician

OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.

Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

Intro to Position

In this role you will be the first point of contact to support staff and the technology they use at NPR, from business applications to network connectivity, broadcast and podcast production. You will provide staff with training and troubleshooting assistance at the application and hardware level. This role works closely with other technology teams to support our tools and services so that technology issues are addressed quickly.

The ideal candidate will have enterprise IT support experience with tools such as: Active Directory, MFA, MS Entra and Google Workspace suites, networking, and be able to work together with teams in other locations. Experience in a deadline driven environment, exposure to ITSM tools and an interest in public media are a plus. We operate 24/5 with an on-call rotation during weekend overnights.

Application Deadline: Monday, April 13, 2026 at 10am ET

Responsibilities

• Provide end-user support to resolve technical incidents for staff working in-person and remotely

• Diagnose issues with computers, mobile devices, and peripheral hardware

• Diagnose issues with network connectivity over ethernet, wireless, and VPN

• Troubleshoot OS applications on PC, Mac, mobile

• Support users producing content in in house and hosted Content Management Systems

• Manage accounts for email, telecom, and access controls

• Configure and manage Avaya VOIP phones

• Administer user and computer accounts using Active Directory, Azure, Exchange Admin Center, MFA, SCCM, and Kandji

• Monitor, triage, and take ownership of support incidents

• Install, build, and maintain computers, network, telephony equipment, peripherals, and mobile devices

• Respond to service requests within required Service Level Agreement

• Provide creative troubleshooting and support for applications and production systems

• Identify and address system outages by following appropriate escalation path

• Onboard new employees; including providing account, phone, and equipment

• Document processes, procedures, instructions, and training materials for users and IT colleagues

• Collaborate with other teams to support local infrastructure and services and assist with projects

• Adhere to Service Desk policies, procedures, and security standards and apply to daily work

• Able to work 10:00pm – 7:00am Sunday – Thursday overnight shift and other shifts as required including evenings and weekends based on 24 x 7 operation

• Participate in after-hours on-call rotation

• Coordinate and perform department moves

• Interface with outside clients and vendor

• The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

Minimum Qualifications

• 0-4 years experience as a IT Service Technician

• Exceptional customer service/interpersonal skills

• Excellent verbal and written communications skills with non-technical audience

• Configuring hardware and software for Mac and PC

• Support video conferencing and AV equipment

• Ability to operate in a deadline driven environment and successfully prioritize multiple responsibilities

• Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same

• PC and Mac hardware, application, OS, and mobile troubleshooting skills

• Self-Starter, detail oriented, with strong organizational skills especially as it pertains to process execution, testing, following policy and procedures

Preferred Qualifications

• Prior Service Desk experience in an enterprise environment

• Experience administering accounts in Active Directory, Entra, Exchange Admin Center

• Experience administering accounts for Multi-factor Authentication

• Experience documenting processes, procedures, instructions, and training materials for users and IT colleagues

• Knowledge of best IT practices, policies, and procedures

Education

•
Bachelor’s degree preferred or an equivalent combination of education and experience.

•
Certifications: Certifications with a focus on support, network, security desired

Work Location & Requirements

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On-site: This is an on-site role based in Washington, D.C.

Job Type

•
This is a temporary (6-month) non-exempt full-time position.

Compensation

Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $30 - $35 per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.

NPR Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.

Does this sound like you? If so, we want to hear from you.

#LI-ONSITE

The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
$30—$35 USD

NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to [email protected].

You may read NPR’s privacy policy to learn about how NPR may handle information you submit with any application.

Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.