Telesales Team Leader

Description

Telesales Team Leader:

Lead the way in payment innovation at Viva.com! We’re seeking a driven Telesales Team Leader to inspire our UK sales team and help small businesses succeed. If you’re target-focused, passionate about coaching, and ready to make an impact, apply now and help us transform how businesses accept payments across Europe.

Why Viva.com:

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go.

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance.

With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.

About the role:

The Telesales Team Leader will lead, motivate, and manage a team of telesales representatives to drive new business acquisition and revenue growth for viva.com’s in-person payment solutions. The focus is on the UK SMB market, particularly within retail, hospitality, and other fast-moving sectors. The Telesales Team Leader is responsible for driving performance through effective coaching, training, and data-driven decision-making.

More specifically, as a Direct Sales Team Leader, you will:

Lead the telesales team to achieve/exceed both individual and team KPI’s and sales revenue targets;
Develop and implement sales strategies and campaigns to drive performance;
Monitor daily, weekly, and monthly KPIs (e.g., call volume, conversion rate, revenue);
Coach, mentor, and motivate team members through regular one-to-one sessions and performance reviews;
Conduct training sessions to improve product knowledge, sales techniques, and customer engagement skills;
Use CRM systems to track performance, manage pipelines, and generate sales reports;
Collaborate with marketing and operations teams to ensure alignment on lead generation and campaign execution;
Handle escalated customer issues and complaints promptly and professionally;
Identify underperformance and implement corrective action plans;
Recruit, onboard, and develop telesales staff to maintain a high-performing team culture;
Provide regular reports and insights to senior management on performance trends and improvement opportunities.

Performance Indicators (KPIs):

Sales revenue and conversion rates;
Call quality;
Team retention and engagement levels;
Achievement of individual and team targets;
Lead-to-sale ratio and pipeline accuracy.