Telesales Assistant (m/f)

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

We are looking for a proactive and communicative individual to join our sales team as a Telesales Assistant. In this role, you will be responsible for acquiring new potential clients through cold calls, referrals from existing clients, online outreach and research, and sales activities via social and professional networks.

If you are motivated by a dynamic work environment, enjoy client communication, and want to develop your sales skills, this is the right opportunity for you.

Your main responsibilities will include:

• Searching for potential clients in the assigned sales territory, e.g., through cold calls, referrals from existing clients, online research, and sales via social/professional networks.
• Understanding the products and services that best meet client needs.
• Preparing target lists in collaboration with the sales team and reporting on performance.
• Ensuring maximum use of sales potential to achieve agreed targets.
• Monitoring feedback from new clients to measure satisfaction with the Group’s products and services.
• Maintaining necessary sales records and storing relevant data in the information systems.
• Being responsible for achieving agreed sales targets.
• Expanding and updating the database with additional company data to enable better segmentation and sales approach.
• Complying with relevant rules and procedures to ensure adherence to regulations and procedures defined by the Company, the Group, and external regulators.

Education

• Three-year vocational education
• General secondary education; four- or five-year vocational secondary education

Work experience

• Minimum of 6 (six) months of experience in similar positions.

Competencies

• Croatian language: very good
• English language: basic
• Very good knowledge of office computer tools and computer use (MS Office)
• Strong communication and sales skills
• Goal-oriented
• Willingness for continuous learning and development

We offer employees work in a dynamic and stimulating environment, along with opportunities for ongoing career and personal development. We ensure a healthy work environment.

In addition to a fixed salary and the monthly opportunity to earn attractive bonuses, we offer flexible working hours from Monday to Friday (40 hours per week), occasional remote work, and opportunities for advancement and career development within Coface.

Probation period: 6 months.

Applications: Interested candidates are invited to apply exclusively through the SmartRecruiters platform no later than February 28, 2026.