Telesales Advisor

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Parts Plus Thornaby
Hours: 42.5 hours per week, Monday- Friday and Saturday on a rota basis
Salary: £29,257- £30,000 DOE
Contract: Permanent, full-time

Being a Telesales Advisor at PartsPlus is a lively, varied and rewarding role. You’ll deliver great Customer service and drive sales with the rest of your team at your local PartsPlus Centre. You will speak to Customers daily, building relationships with the nation’s mechanics and automotive business owners who depend on you so they can get their Customers safely back on the road.

Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing Customers by taking Parts orders over the phone, by e-mail and through our Customer App.

Key activities include

• Accurately identifying Parts for specific Vehicles

• Providing expert advice on Parts

• Fulfilling Customer orders over the phone, e-mail and Customer App

• Building strong relationships with both new and existing Customers

• Providing a high level of Customer service

We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing team. Our teams are made up of people from all manner of backgrounds and experience. You don’t need to be a car expert; we’ll give you all the tools, training and support you’ll need to succeed.

Key Skills required

• A confident and capable communicator, both written and verbally

• Good telephone manner

• A team player

• Basic computer skills

Desirable Skills

• Excellent eye for detail

• Friendly and empathetic

• Calm, organised and patient

• A talent for asking questions and deciphering information

• A passion for Customer service

• A personal drive to achieve sales growth

What we offer:

• Full training of systems and software

• A friendly and rewarding culture where you’ll feel well supported by your Colleagues

• Continued learning and skill development

• Part of a growing team and company

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business

• Generous annual leave that increases with your length of service

• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave

• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs

• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing

• Dental insurance for everyday dental care and unexpected treatments

• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app

• Free will writing services to help plan for the future

• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle

• Travel insurance to help you explore with confidence

• Access to home and technology vouchers

• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.