Telephony Developer

Questronix Corporation

Pasig, Metro Manila, Philippines permanent

Posted: August 22, 2025

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Quick Summary

Develops telephony system for contact center, including call flow scripts and user experience assessments, with a focus on Aspect and Twil.

Required Skills

Java VXML PHP SQL VoiceXML HTML JSP JavaScript Oracle Microsoft SQL API integrations

Job Description

Job Description:

• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives
• Oversees the preparation and planning of call flows and communication improvements.
• Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Requirements:
Qualifications:

• At least 3 years experience on coding and development on Voice Solutions
• Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
• Has extensive knowledge on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML
• Web Scripting: HTML, JSP, JavaScript
• Database Systems: Oracle / Microsoft SQL
• Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
• Has extensive knowledge on API integrations and development

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