Telephony Developer

Questronix Corporation

Pasig, Metro Manila, Philippines permanent

Posted: September 16, 2025

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Quick Summary

Develops and implements telephony system solutions for contact centers, including call flow scripts and user experience assessments.

Required Skills

Voice Solutions Aspect Twilio Genesys Call Flow Development Java VXML Php SQL VoiceXML HTML JSP

Job Description

Job Description:

• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives
• Oversees the preparation and planning of call flows and communication improvements.
• Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Requirements:
Qualifications:

• At least 3 years experience on coding and development on Voice Solutions
• Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
• Has extensive knowledge on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML
• Web Scripting: HTML, JSP, JavaScript
• Database Systems: Oracle / Microsoft SQL
• Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
• Has extensive knowledge on API integrations and development

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