Telephony Developer
Questronix Corporation
Posted: September 3, 2024
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Quick Summary
Develops call flow scripts and assesses user experience for telephony system used by contact center in Ortigas Center, Metro Manila, Philippines.
Required Skills
Job Description
Job Description
• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives
• Oversees the preparation and planning of call flows and communication improvements.
Requirements:
Qualifications
• At least 2 years experience on coding and development on Voice Solutions
• Has knowledge and background on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML
• Web Scripting: HTML, JSP, JavaScript
• Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
• Has knowledge on API integrations and development