Telecoms Provisioning Advisor 12 Month Secondment

Role Title: Telecoms Provisioning Advisor 12 Month Secondment 

Hours: Monday to Saturday 08:30 - 18:00 

Location: NHQ/Remote

Manager: Bala Balaraman 

Reporting to: Dipin Halai

 

Hello UW team member!

Developing your career at UW is something we feel passionately about so we are delighted that you are exploring opportunities across the business. 

If you are interested in exploring the below role please ensure you have reviewed our internal application criteria and also spoken to your current manager.

Please note we require you to meet the qualification/experience requirements below to be considered for this role.

 

We put people first. It’s all about you..

In this role, you'll need a sharp eye for detail, great communication skills, and a genuine desire to resolve customer issues. If you're someone who excels at working as part of a team, can adapt quickly to change, and are eager to tackle new challenges, we’d love to hear from you!

Minimum requirements 

• Minimum 1 year Telco experience.
• You’ll need to be eligible to live and work in the UK

 

We work together. Your team and the people you will work with…

Working within our Telecoms Provisioning team you will communicate with our customers, internal departments and suppliers via a range of platforms relating to the on-boarding of their telephony services.

 

We deliver progress. What you’ll do and how you will make an impact.

In this role, you will be responsible for the end-to-end delivery of communication solutions, beginning with working closely with suppliers to provision all telephony services. You will take full ownership of the management of customer orders, ensuring clients are kept informed and engaged until their services are fully live. Should any hurdles arise, you will case manage issues and escalations with a proactive approach to reach a swift resolution.

You will provide first-hand support by speaking directly with customers to answer queries and ensure a seamless transition. Finally, maintaining a high level of attention to detail is essential, as you will handle precise data entry to guarantee accurate customer billing and system integrity.

What’s next? 

Here is an overview of the internal recruitment process so you know what to expect. 

Please note, there is the possibility to be either rejected or progressed at each stage; the below flow assumes you have been successful at every touch point. 

• You submit your application
• The Recruiter assess your application against the minimum requirements
• The Recruiter will have a chat with your current line manager about your:• Suitability for role
• Job performance
• Absence statistics
• Behaviour and Conduct

• The Recruiter will book in a video call with you to discuss your application and suitability
• You will attend an interview with the Hiring Manager
• The Recruiter will inform you of the outcome 

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.