Telecom Field Engineer

Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is Allwyn.

We have an open vacancy for a Telecom Field Engineer in Athens.

Main Responsibilities

• In collaboration with Supervisor manages the relationship with Neurosoft’s existing Telecom clients in order to ensure customer satisfaction from provided services.
• Ensures the timely and accurate delivery of services to clients.
• Ensured the quality of deliverables and continuous staff training.
• Guides Neurosoft’s Partners activities related to Telecom.
• Creates a specific path for training courses and makes sure all partners attend.
• Is responsible for adopting new equipment , procedures and solution proposal to Neurosoft’s structure
• Assists & Guides staff and partners in the execution of duties where needed.
• Prepares detailed Statement of Works in order to keep field staff up to date with the necessary activities to be performed.
• Monitors incidents arising and when needed, coordinates with internal teams.
• Develops, proposes and executes improvement plans in collaboration with internal and external parties.
• Orders necessary materials, tools, equipment spare parts needed according to company procedures and in collaboration with the Manager and Procurement Dpt.
• Ensures adherence to agreed field SLA targets and Regulatory requirements.
• In Collaboration with Health and Safety team ,ensures that the team applies all health and safety rules in the field.

Professional Experience & Qualifications

• 1 year of experience in a similar position in a telecom provider, with hands-on experience in installation of Optics, Ip and Fixed Network equipment.
• B.Sc./TEI degree in Electrical Engineering, Mechanical Engineering, Computer science, Telecoms, Physics, Mathematics.
• Excellent knowledge of Ticketing systems and MS Office applications
• Deep knowledge of all aspects of Telecom services from developing a proposition to delivery of items
• Experience serving large number of customers
• Fluency in English language, oral and written.

We Offer

🏋️‍️Friendly and dynamic working environment

🏫 Formal training and Professional Qualifications fully funded

✔️ Competitive compensation package

⚕️ Private Health Insurance

⚖️Work-Life Balance initiatives

🏃🏽‍Corporate Sports Teams (e.g. Running)

👥 A Buddy who will support you with your onboarding