Tele counsellor

This role is for one of the Weekday's clients

Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)

Min Experience: 1 years

Location: Gurugram

JobType: full-time

We are seeking a motivated and empathetic Tele Counsellor to join our team. The ideal candidate will have 1–3 years of experience in counselling or tele-calling roles, with a strong ability to communicate effectively, build trust with clients, and manage interactions through ERP/CRM systems. This role requires a balance of interpersonal skills and technical proficiency to deliver a seamless and supportive experience to prospective and existing customers.

Requirements:
Key Responsibilities:

• Conduct outbound and inbound calls to engage with potential and existing clients, understanding their needs and guiding them through available services or solutions.
• Provide professional counselling support, addressing queries, concerns, and objections with empathy and clarity.
• Maintain accurate and up-to-date records of all interactions in the ERP/CRM system.
• Follow up with leads and ensure timely communication to drive conversions and customer satisfaction.
• Build and nurture long-term relationships with clients by delivering consistent and high-quality support.
• Collaborate with internal teams to ensure smooth coordination and resolution of client issues.
• Meet or exceed daily, weekly, and monthly performance targets related to calls, conversions, and customer engagement.
• Stay updated on product/service knowledge to provide accurate information and counselling.

Required Skills & Competencies:

• Counselling Skills: Strong ability to listen actively, understand client concerns, and provide appropriate guidance. Ability to handle sensitive conversations with professionalism and empathy.
• Communication Skills: Excellent verbal communication in a clear, confident, and persuasive manner. Ability to build rapport quickly over phone conversations.
• ERP/CRM Proficiency: Hands-on experience using ERP/CRM tools to manage leads, track interactions, and generate reports.
• Customer-Centric Approach: Strong focus on delivering a positive customer experience and resolving queries effectively.
• Time Management: Ability to manage multiple calls, follow-ups, and tasks efficiently in a fast-paced environment.
• Problem-Solving Skills: Capability to identify customer needs and provide suitable solutions promptly.

Qualifications & Experience:

• Bachelor’s degree in any discipline (preferred but not mandatory).
• 1–3 years of experience in tele counselling, customer support, or a similar role.
• Prior experience in education, healthcare, or service-based industries is an advantage.
• Familiarity with sales or lead conversion processes is a plus.