Tele counsellor ( CRM )

This role is for one of the Weekday's clients

Salary range: Rs 250000 - Rs 450000 (ie INR 2.5-4.5 LPA)

Min Experience: 1 years

Location: Noida , Uttar Pradesh , Gurugram, Delhi / NCR, Bengaluru

JobType: full-time

We are seeking an experienced Skin Counsellor to join a growing dermatology and laser clinic team. This role is ideal for a professional with prior experience in healthcare or skin clinics who enjoys patient interaction and guiding clients through treatment journeys. You will play a key role in understanding patient concerns, explaining treatment options, and ensuring a smooth and supportive experience from consultation to follow-up.

Requirements:
Key Responsibilities

• Counsel patients on skin, hair, and laser treatment options based on their concerns and goals
• Explain procedures, treatment plans, timelines, and expected outcomes clearly and confidently
• Build trust with patients through empathetic communication and personalized guidance
• Manage patient data, appointments, and follow-ups using CRM or clinic management software
• Coordinate closely with doctors, therapists, and clinic staff to ensure seamless care delivery
• Track patient progress, treatment adherence, and satisfaction
• Address patient queries, concerns, and objections in a professional manner
• Support the clinic’s consultation-to-conversion process while maintaining ethical standards

What Makes You a Great Fit

• Prior experience in a healthcare, dermatology, or skin clinic environment
• Strong counselling skills with the ability to explain treatments clearly and patiently
• Comfortable using CRM software or clinic management systems
• Excellent communication and interpersonal skills
• Patient-focused mindset with attention to detail and follow-through
• Ability to work independently while collaborating effectively with medical teams
• Professional, empathetic, and confident in handling patient interactions