TechOps Lead (f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

Our Security & TechOps function is looking for a TechOps Lead (f/m/d) to build and scale the technical foundation that keeps Moss secure, reliable, and operationally efficient as we grow.

This is a strategic player–coach role: you will lead and develop the TechOps team while shaping the operating model, automation strategy, and governance framework for workplace infrastructure, identity, and core business systems.

Reporting to the Director of Information Security, you will own and evolve Moss’ Technical Operations function end to end — from frontline support and device management to standards, processes, and stakeholder-facing topics.

Your Mission

Lead and scale Moss’ Technical Operations to deliver a secure, scalable and automation-first workplace and identity foundation that enables business productivity while aligning with Security and regulatory requirements.

Your responsibilities

Operating Model & Scalability

• Own and continuously evolve the TechOps operating model as Moss scales

• Define and implement automation-first approaches to identity, access, device, and workplace management.

• Ensure operational efficiency, reliability, and cost optimization across systems.

• Establish clear service levels and stakeholder expectations.

• Drive pragmatic process improvements without overengineering.

Secure Infrastructure & Identity Ownership

• Own Google Workspace, MDM (Jumpcloud), IAM, and core workplace infrastructure.

• Ensure scalable onboarding/offboarding processes with strong security integration.

• Partner closely with Security to ensure controls meet audit and regulatory requirements (ISO27001, SOC2, DORA).

• Maintain clear documentation and accountability for all critical systems.

• Act as an escalation point for complex technical and identity-related topics.

Team Leadership & Organizational Development

• Lead and develop a high-performing TechOps team.

• Provide regular feedback, coaching, and structured development plans.

• Foster a culture of accountability, ownership, and continuous improvement.

• Balance hands-on involvement with strategic delegation.

Vendor, Budget & Tooling Strategy

• Own vendor relationships and licensing strategy for TechOps-related tools.

• Drive cost transparency and optimization across workplace infrastructure.

• Continuously evaluate and rationalize the TechOps tool stack.

• Support budget planning and capacity forecasting aligned with company growth.

Risk, Audit & Governance Interface

• Act as primary TechOps contact for internal and external audits.

• Ensure alignment with internal security policies and regulatory requirements.

• Collaborate cross-functionally with Engineering, Security, Finance, and People.

• Proactively identify operational and identity-related risks and implement mitigations.

About You

• Proven experience leading and developing small technical or IT-focused teams, ideally in fast-paced or scaling environments.

• Strong hands-on experience in technical operations, workplace infrastructure, and identity management.

• Experience building scalable operational models rather than just maintaining systems.

• Strong understanding of security best practices and regulatory environments.

• Coding or scripting skills (e.g. Python) are a plus.

• Fluent in English.

Skills & Attributes

• Hands-on Strategic Leader: You stay close enough to the systems to understand them deeply, while elevating the function through structure, automation, and clarity.

• Clear Communicator: You build trust across teams and stakeholders through transparency, responsiveness, and ownership.

• Structured Problem-Solver: You translate complexity into clear actions, decisions, and scalable solutions that make sense to the business.

• Process & Systems Builder: You enjoy bringing structure to growing environments and design operating models that scale sustainably.

• Supportive Coach: You invest in people development and create an environment where your team can grow and perform at a high level.

About Moss

Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. 

Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.

Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

• Top-of-market compensation package, including equity. 

• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.

• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).

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