Technology Support Specialist

Company Overview

The Come and See Foundation is dedicated to supporting and expanding the global reach of The Chosen, the first-ever multi-season television series about the life of Jesus Christ. The Chosen has captivated millions around the world with its powerful storytelling, high production values, and authentic portrayal of the life and ministry of Jesus. As a faith-driven initiative, the Foundation plays a pivotal role in funding, distributing, and engaging audiences to ensure that the message of The Chosen continues to inspire and touch lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, the Come and See Foundation is committed to amplifying the impact of The Chosen and creating transformative experiences that resonate with audiences worldwide.

Position Summary

This position serves as the initial point of contact for technology service requests and incidents while also playing a critical role in employee onboarding, device provisioning, and onsite workplace technology support from our Colorado Springs office. This is a hands-on, internal-facing role within a small Technology team and is ideal for someone who enjoys variety, ownership, and direct impact.

Unlike a traditional help desk role, this position requires the ability to handle multiple tiers of support, act as the onsite subject matter expert for conference room and video conferencing technology and assist with Technology projects as needed. The individual in this role will work closely with the broader Technology team to deliver reliable, thoughtful, and people-centered technology support that enables staff to do their best work in support of Come and See’s mission.

Partnering closely with the Director of Technology and Chief Technology Advisor, this position will provide technology support to employees and contractors both locally and globally including frontline staff and senior leadership, assisting users with varying levels of technical experience and organizational responsibility.

Key Responsibilities

Service Desk Support & Incident Management

Serve as the first point of contact for IT service requests and incidents.

Troubleshoot and resolve issues across a primarily macOS environment.

Document incidents, service requests, and resolutions using a ticketing system.

Escalate complex issues when appropriate while maintaining ownership and clear communication.

Provide responsive support to onsite and remote employees and contractors through phone, ticketing, and remote support tools

Account Setup & Access Management

Create, manage, and support user accounts across a large and diverse application ecosystem

Provision and manage access in alignment with established IT and security policies.

Support identity related issues including MFA troubleshooting, and access questions.

Provision and manage accounts securely in alignment with security policies and least-privilege access standards.

Conference Room & AV Support

Serve as the onsite subject matter expert for conference room and video conferencing technologies.

Support mixed conferencing solutions and ensure meeting spaces are operational and reliable.

Troubleshoot day-to-day AV and conferencing issues to support effective collaboration.

Project & Team Support

Assist with IT projects, deployments, and technology initiatives as needed.

Collaborate with IT team members to improve workflows, processes, and user experience.

Contribute ideas and feedback to help improve IT operations and service delivery.

Knowledge, Skills and Abilities

Expert in a primarily Mac-based environment, with working knowledge of Windows, iOS, and Android platforms.

Strong customer service mindset with a desire to help and support others effectively.

Demonstrated ability to troubleshoot and resolve technical issues calmly and efficiently.

Ability to communicate clearly and professionally with both technical and non-technical users.

Comfortable supporting a wide variety of technologies and adapting to a growing tech stack.

Strong problem-solving skills with the ability to take ownership of issues from intake to resolution.

Exposure to SaaS management platforms and modern application governance practices preferred.

Understanding of foundational IT security principles, including secure account provisioning, access controls, and least-privilege practices.

Ability to work independently while collaborating closely with a small IT team.

Organized and detail-oriented with the ability to manage multiple priorities.

Calm, patient demeanor, especially in high-pressure or time-sensitive situations.

Willingness and ability to teach, guide, and enable users in their use of technology.

Education and Experience

3+ years of experience in IT support, service desk, or end-user computing roles, or equivalent demonstrated aptitude and capability.

Experience supporting a MacOS environment.

Experience working with ticketing or service management systems.

Familiarity with Microsoft 365 services including Office 365, Teams, SharePoint, and related tools preferred.

Experience with modern endpoint management tools such as Intune and Azure Active Directory preferred.

Experience supporting conference room AV and video conferencing solutions preferred.

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience, preferred.

Industry certifications such as CompTIA A+, Security +, Network+, Microsoft Certified (Modern Desktop or Microsoft 365), or ITIL Foundation are a plus.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:
Office setting with a forty-hour (+) workweek. This position preferably works out of our Colorado Springs headquarters.

Physical Demands:
Frequent sitting and use of standard office equipment. Ability to lift approximately 15-20 pounds. Ability to hear phone calls and clearly communicate verbally.

Our Beliefs, Culture, and Commitment

At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual's capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team with people from all backgrounds. We believe that varied perspectives—across race, ethnicity, life experience, age, and gender—enrich our ability to share the story of Jesus with the world and help everyone, everywhere, experience the authentic Jesus.