Technology Solution Consultant

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 30 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Our team members are passionate people who want to make a difference drive our culture. They are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Technical Solution Consultant serves as a trusted advisor, collaborating with the Digital and Capital sales teams to educate our customers on the technical requirements of implementing Intuitive’s Digital Solutions. They engage in technical discussions with customers to drive towards the successful implementation of Intuitive’s Digital Product Portfolio. Engaging with internal and external stakeholders, including Hospital Executives responsible for IT, Data, Security and Privacy, they equip teams for successful implementation and sustainable digital programs. Successful candidates excel in communication, stakeholder engagement, project management, and horizontal leadership, driving project momentum and adaptation to customer needs.

Essential Job Duties

• Partners with Digital and Capital Sales Teams, Technical Support teams and other cross-functional partners to define, plan, and manage total activation of digital solutions at customer sites
• Collaborate with Product Marketing to identify industry trends and evolve our implementation processes
• Forges solid customer relationships both at the Leadership and at the Execution level
• Effectively navigate hospital technology intake processes to achieve acceptance, prioritization, and implementation of digital applications. This includes, presenting network topology and data flow diagrams and addressing customer technical review boards.
• Manages multiple ongoing projects and resources while successfully establishing work expectations across internal and external customers.
• Partner with colleagues to achieve implementation goals, ensuring thorough documentation and careful project transitions, to satisfy the clinical expectations.
• Schedules and manages customer site and resource availability, and accuracy of field service orders to enable continuity of work and ensure resource efficiency.
• Responsible for consistent communication and reporting to stakeholders, including scope changes, schedule changes, milestone achievements, routine status updates, and others as required to maintain stakeholder awareness.
• Serve as the customer-facing digital solutions technology expert, on how Intuitive’s digital solutions integrate with our robotic platforms and within the hospital enterprise. Support the sales process through the preparation and presentation of consultative integration strategies for Intuitive’s digital application.
• Maintains and assure accuracy of detail within the project tracking system in SFDC and other systems.
• Responsible for escalation, decision tracking, and resolution of any identified technical implementation risks or challenges
• Proactively identifying education and skill gaps and pursuing continued education to acquire necessary expertise.

Required Skills and Experience

• Minimum 6+ years of work experience in technical sales or sales engineering, preferably in the healthcare industry
• Experience in medical device consulting or project management with specialization in healthcare technology is desirable
• Demonstrated success of working with senior customer executives on Healthcare IT implementation projects
• Advanced knowledge of networking and cloud hosted solutions is required. Familiarity with on-premise infrastructure requirements is a plus.
• Successful experience of working within a remotely distributed team and cross-functional groups and resources across multiple geographies and time zones.
• Proven ability to drive schedule creation, task completion, team accountability, and risk management.
• Solid administrative and record keeping skills.
• Self-motivated and detail-oriented
• Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical

Required Education and Training

• A bachelor’s degree in IT, engineering or healthcare is required
• PMP/ITIL Certification(s) (preferred) or equivalent in-depth knowledge of core IT technology project and implementation processes management might be desired (e.g., technical infrastructure, software configurations, networking and technical, technical product development, business systems implementation)

Working Conditions

• Base Location: Bengaluru, India
• Comfortable working a flexible dynamic schedule.
• Able to travel up to 60%. Some short notice travel may be required.
• Able to enter surgical and other patient care areas.
• Able to Lift 20 kg

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.