Technology Ops Support I

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, deliciously craveable food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

• Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
• Shift: Fulltime; Salary
• Salary: $50,000-$52,000, plus bonus 

Work with all areas of Domino’s Pizza WRC and the franchise community or their representatives to accurately clean and correct all menu and coupon related requests. This may include inventory, new products, menus, coupons, recipes, pricing, system settings, security, and any other related data information.

Main responsibilities

Manage and deploy recommended offers to Domino’s corporate and franchise stores (50%) 

• Partner with Marketing and Analytics & Insights teams to align on proposed offer changes
• Configure tailored offer portfolios for store deployment
• Conduct thorough testing to ensure offer accuracy and quality standards
• Ensure timely delivery of updates in accordance with established SLAs

Provide Menu Management configuration services for Domino’s franchisee stores (25%) 

• Ensure all franchisee requests are reviewed and scheduled 
• Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied 
• Test all updates to ensure strict quality 
• Deliver all system controls upgrades in a timely fashion within customer requirements 
• Maintain and clear all requests daily from the Setup mailbox 
• Assist with Menu Management implementations requiring a large resource base 

Identification and problem resolution for Menu Management data in the store community (15%) 

• Resolve franchisee issues to include food cost issues or menu changes. 
• Compile franchisee quality metrics for management review 
• Test corrective actions prior to deployment of menu or inventory changes 

Pulse new product assistance (10%) 

• Assist with new product deployment when required 
• Test the proposed fixes and new products for functionality  
• Supplement Deployment group when upgrading major version of POS system 
• Assist with any special deployment activities when required 

• Bachelor’s degree in computer science or comparable experience preferred. 
• Three or more years supporting a Windows technical environment, remote retail system support, technology deployment projects, and Quality reporting. 
• MS SQL Scripting, MS Office, and reporting skills. 
• Ability to be on-call and handle off-hours support calls. 
• Excellent customer service skills. 
• Excellent oral and written communication.

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus   

All your information will be kept confidential according to EEO guidelines.