Technicien informatique

Confidential

Québec, Québec, Canada permanent

Posted: January 30, 2026

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Quick Summary

Travaillez en tant que technicien informatique dans une équipe de développement de logiciels à Québec, en collaboration avec des clients et des autres membres de l'équipe pour résoudre des problèmes de réseau et de sécurité.

Required Skills

Customer Service Network Management Fortinet Communication Skills Time Management Problem Solving Stress Management Decision Making Flexibility Multi-tasking

Job Description

**Poste basé à Québec, hybride**

**Horaire de travail variable en rotation de jour, soir et de nuit***

Responsabilités

• Répondre aux demandes/appels des clients.

• Documenter un billet d’escalade afin de faire régler un problème réseaux et sécurité réseaux.

• Fournir des résolutions détaillées dans des délais très serrés.

• Faire des analyses profondes sur les cas complexes afin d’apporter les corrections nécessaires.

• Collaborer avec d'autres membres de l'équipe pour résoudre les problèmes des clients par le biais de courriels, de notes de service, etc.

• Travailler en partenariat avec les différents départements afin de trouver la meilleure solution pour le client.

• Mettre à jour toutes les étapes liées à la résolution d'un dossier afin d'assurer un indice d'exactitude de 100 % en tout temps.

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