Technicien EMT H/F [P100408]

Confidential

Boulogne Billancourt, Île-de-France, France permanent

Posted: April 1, 2026

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Quick Summary

As a Technicien EMT, you will be responsible for monitoring and analyzing EMT data, identifying false positives and incidents, and providing timely response to critical events.

Required Skills

Customer Service EMR Systems HIPAA Technical Monitoring Alert Management Incident Handling Ticketing Process Application Communication Continuous Improvement

Job Description

Au sein de l'Event Management Team, vous interviendrez dans un univers technique riche et complexe. Vos missions consistent à :

• Surveiller les infrastructures et services clients via les outils de supervision.

• Prendre en compte, analyser et qualifier les alertes remontées.

• Distinguer les faux positifs, événements informatifs et incidents avérés.

• Évaluer l’impact, le périmètre et le niveau de criticité des événements.

• Ouvrir, renseigner et orienter les tickets vers les équipes compétentes.

• Appliquer les procédures d’exploitation, d’escalade et de notification.

• Garantir une transmission claire, structurée et exploitable des informations.

• Contribuer au respect des engagements de prise en charge.

• Identifier les récurrences, anomalies de supervision et besoins d’optimisation.

• Participer à l’amélioration continue du dispositif de monitoring et des runbooks.

• Escalader à son manager tout sujet le nécessitant.

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