Technician

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Purpose of Position:

• Be able to carry out thorough Inspection services to various makes and models of standard cranes.

• Work independently on repair, field modernisations and installation jobs on standard equipment.

• Be able to identify and source all parts from the Konecranes Store.

• Be able to offer standard repair and field modernisation solutions to customers.

• Be able to attend emergency breakdowns, identify and repair faults on standard cranes.

• Have a good understanding of Konecranes products and services.

• Have a broad understanding of Konecranes Company, Safety and Risk assessment procedures.

• Be able to identify and contact local Support Functions and Global Technical Support channel if required.

• Broad understanding of Australian Standards.

Brief Summary of Accountabilities and Responsibilities:

ACCOUNTABILITIES & RESPONSIBILITIES

• Ability to work safely.

• Identifies and sources all parts from the Konecranes Store.

• Provide repair solutions to customers (Identify opportunities and demonstrated ability to develop added value)

• Demonstrates good customer relations and communication skills.

• Ability to independently repair, carry out field modernisations and install standard equipment.

• Ability to perform Emergency Repairs – Show a broad ability to problem solve emergency breakdowns.

• Synchronises and submits time & expense hours on a daily basis

• Consults/presents the “Safety Review” after each visit (daily) and the “Visit Review” at the conclusion of the job, if not done daily.

• Awareness of ISO 14001 & 45001 Standards

KEY PERFORMANCE INDICATORS 

• Accurate Risk Assessment conducted for each task.

• Ability to show sourcing techniques. Supervisor/Buddy/authorised person feedback, appraisals.

• Safe Act Observations, POWRA completion, customer feedback, presentation.

• Siebel Trackers & reports, customer feedback, appraisals.

• On-call feedback, appraisals, customer feedback

Work Related Requirements

• Ensure that the Konecranes and Demag brand is communicated consistently and in accordance with the Company’s Values and brand principles.

• Ensure that Konecranes and Demag Health, Safety, Environmental and Quality processes are followed.

• Ensure that Konecranes and Demag paperwork and procedures are followed accurately and delivered in a timely manner.

• Participate in the “On Call” roster as required.

• Be available for travel locally and interstate on occasion as required.

• Provide repair quotations to customers as required.

• Actively engage in training programs.

• Actively promote Safety within the team.

• Proactively engage with employees promoting Konecranes and Demag as an employer of choice.

• Effectively use the oneKonecranes tools assigned for use in day to day work.

Specialised requirements – Qualifications/licences:

• Electrical Licence or Mechanical Trade Certificate & Restricted Electrical Licence.

• Current and valid Driver Licence.

• Working at Heights competency.

• Elevated work Platform Ticket.

• Broad knowledge of relevant Australian Standards.

Working Relationships:

• Reporting directly to the Field Supervisor or another authorised company representative.

• Work closely with fellow Technicians and Senior Technicians.

• Ensure the use of 1KC Tools are actively utilised.

• Promote a professional image to the customer.

• Actively engage in company meetings and training sessions.

Other Position Details:

Location: Branch Location

Allowances/Special Conditions: As Per employment contract.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.