Technician, Network Operations

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to provide support for all store networks and all

store primary and secondary wide area network (WAN) connections

• Ensure store networks and networked store devices remain on-line 24/7/365; minimize downtime by working with internet service providers(ISPs) to facilitate repairs as quickly as possible
• Plan, evaluate, install, and reconfigure hardware and software element of network
• Provide ongoing monitoring of network activities
• Isolate and resolve routine network problems and issues
• Collaborate with internal and external service users and providers to resolve network performance and reliability issues
• Facilitate communication between ISPs and local exchange companies(LECs)
•  Assist in rolling out projects for Security, Server, and Network teams; support internal projects as needed
• Support distribution level campus network; provide VPN support
• Program network equipment
• Create and edit, with oversight, active directory account for new users including employees, contractors, and vendors
• Participate in training provided by Infrastructure Support level II’s
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

• High school diploma or equivalent certification required
• Associate degree in computer science or network related field preferred
• Entry level network knowledge required
• CCNA, A+, or Network + certifications preferred
• Cisco command line (CLI) experience preferred
• Service Now experience preferred

• This position requires candidates to be legally authorized to work in the United States without employer sponsorship
• This position is onsite, with weekends, working 2nd shift.