Technician for Service and Support (m/f/d)

Dekom Ag

Essen permanent

Posted: July 10, 2025

Job Description

Your responsibilities::
• Support for video conferencing systems and media technology systems for one customer at one location.
• Maintenance, repair work and troubleshooting of media technology systems.
• Independent processing of support tickets with the support of central support.
• Regular communication with our customer’s team in English.

Requirements::
• Successfully completed training as a IT system electronics technician (m/f) or comparable experience
• Knowledge of network technologies (LAN, WAN, WLAN, VLAN switches, routers, etc.)
• Experience in the installation or operation and support of video conferencing solutions and conference technology
• First experience with WebEx, Cisco or Microsoft Teams is a plus
• Independent and conscientious work
• Pragmatic and goal-oriented thinking and strong service orientation
• Very good knowledge of English, good knowledge of German is a plus, but not required.

Working at DEKOM means::
• Diversity instead of monotony: well-known customers, pioneering technologies and varied and demanding projects.
• Be back in your own bed every evening because you have fixed working hours and NO on-call duty.
• Freedom for personal and professional development

Communication and collaboration are the essential factors of digitalization. Do you want to be an active designer of digital progress? Then don't hesitate any longer and be there when we, as a European AV specialist, lay the foundation for tomorrow for our customers.

We are looking forward to your application::
Tatjana Ulrich, phone: 040/808181117, E-Mail: [email protected]

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