Technician Assignment Specialist

BarristerGlobalServicesNetwork1

Hammond, LA, United States permanent

Posted: March 13, 2015

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Quick Summary

Technician Assignment Specialist is responsible for advising dispatchers on the scope of work, tools needed, and payment terms for technician calls, ensuring successful completion of service calls and contact with end-users.

Required Skills

Sales Experience Customer Service Computer Operation Negotiation Phone Skills Written Communication Attention to Detail

Job Description

Barrister is a WBENC and NWBOC Certified Woman Owned Business.

Our Dispatchers advise the technician scope of work, tools needed, date and time of the call, include any site-specific information / instructions as well as negotiate payment terms. They ensure technicians have all documentation needed to successfully complete the service call and contact end-users to set and confirm appointments.

To be successful in this role you will have:

• Previous sales experience, collections experience or previous customer service experience.

• Basic knowledge on how to operate a computer.

• High energy, able to work in a fast-paced environment and possess the ability to learn quickly.

• Ability to negotiate service repair opportunities and rate of compensation.

• Strong phone skills. Must speak clearly; majority of time is spent talking on a telephone.

• Strong written communication skills; must be able to convey information in an effective and efficient manner.

• Attention to detail with serious proofreading skills.

All your information will be kept confidential according to EEO guidelines.

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