Technical Writer (Remote in South Africa)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Technical Writer position is responsible for creating and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services.

Responsibilities:

• Interview subject-matter experts (SMEs), such as Product Managers, Engineers, and Marketing Managers, about product-related changes to gather information for technical documentation

• Work with Product Managers to develop or review text for product UI

• Attend meetings for assigned projects to represent the Product Writing team and capture any required product changes

• Create and maintain technical documentation and tutorial video scripts for customers to support KnowBe4’s products and services

• Act as an SME and/or peer reviewer for projects related to your assigned areas

• Respond to internal requests for documentation additions or updates

• Manage projects, track documentation changes, and collaborate during the product development process using Jira

• Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more

• Track any updates/changes to KnowBe4’s products and services in our change log and release notes

• Partner with AI tools to improve efficiency and speed in your day-to-day tasks

Minimum Qualifications:

• Bachelor’s Degree (Technical Communication, English, or related field preferred) (preferred)Minimum 1 year experience in technical writing or process creation

• Minimum 1 year experience in UX writing (preferred but not required))

• Experience using AI technology (such as Gemini) to improve efficiency with day-to-day tasks

• Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills

• Ability to present and break down complex technical concepts in an easy-to-understand manner

• Basic knowledge of HTML preferred

• Self-motivated with excellent time management and organization skills

• Ability to write collaboratively or independently

• Ability to adjust to shifting priorities in a fast-paced environment

• Familiarity with writing English for a global audience

• Knowledge of Zendesk, Google Docs, and Jira preferred

• Experience with Agile software development methodology preferred

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.