Technical Writer (R-00122)

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.

Job Responsibilities :
• Produce and maintain comprehensive documentation, including user guides, manuals, API documentation, white papers, and release notes.
• Translate complex technical jargon into clear, simple, and engaging language for the intended audience.
• Interview subject matter experts, engineers, and developers to understand product functionality.
• Edit, clarify, and proofread documentation written by others to ensure accuracy, consistency, and compliance with style guidelines.
• Incorporate, edit, or create graphs, diagrams, and illustrations to enhance the understanding of technical content.
• Test and evaluate user documentation for accuracy, often by trying the procedures themselves.
• Update, manage, and audit existing documentation to reflect product changes and updates.
• Maintain a library of technical terminology and enforce style guidelines across all company documentation

Job Qualifications :
• 2–5+ years of experience as a technical writer, typically within a technology, software (SaaS), or engineering environment.
• Excellent written and verbal communication skills with a strong command of grammar and style.
• Proven ability to quickly learn, understand, and explain complex technical concepts.
• Familiarity with documentation tools (e.g., MadCap Flare, Adobe FrameMaker), content management systems (CMS), and version control systems (e.g., Git, GitHub).
• Familiarity with markup languages (HTML, XML, Markdown) and understanding of API documentation or software development lifecycles (SDLC).
• Bachelor’s degree in English, Technical Writing, Journalism, Computer Science, or a related field.
• Precision in creating instructions.
• Ability to work with cross-functional teams.
• Ability to imagine the user's perspective.
• Ability to manage multiple projects simultaneously under tight deadlines

We’re actively searching for talented security and technology practitioners who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy:

- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills