Technical Writer

Alkira is transforming the way enterprises build and manage their global networks. Our Network Infrastructure as-a-Service platform delivers a simple, on-demand, and fully managed network solution that connects users, sites, and clouds with integrated security and operational visibility. We partner with leading cloud providers, service integrators, and technology vendors to help customers accelerate digital transformation.

The Role

Interested in helping develop high-quality documentation? Enjoy a fast-paced, deadline-driven environment. Come talk to us about a Technical Writer opportunity to create and deliver content at Alkira. The ideal candidate is an outstanding writer with a proven ability to manage projects independently, and to write content targeted to professional and technical audiences.

Location: This is a 100% remote position located in India

Responsibilities:

Develop high-quality documentation for services and features, including, but not limited to, user guides, blogs, UI text and internal and external how-to deployment guides.

Ability to develop customer facing documentation from highly technical product requirements and engineering feature documents.

Work closely with engineering, customer support, product management, and other stakeholders to gather information, develop documentation for a targeted audience

Conduct thorough research and analysis of technical information to ensure documentation is accurate, comprehensive, and up-to date.

Maintain content for and manage multiple projects simultaneously, learn the products, work as an integral part of the product team.

Review and edit documentation created by other team members to ensure consistency, clarity, and adherence to company standards.

Ensure all documentation is user-friendly and tailored to the needs of the target audience, including both technical and non-technical users.

Prepare content for online delivery and publishing.

Requirements:

Minimum 5-7 years of content development experience with enterprise networking. Cloud Service Provider company, API and Terraform experience is preferred 

Experience documenting networking topics, such as AWS, Azure or GCP networking, IP routing, firewalls, load balancers and related computer networking technologies

Ability to work effectively in a start-up environment, where tools, processes, and deliverables are not necessarily predefined.

Must have excellent verbal communication skills, flexibility, the ability to manage priorities, familiarity with traditional and agile software development life cycles, and the ability to interact with all levels within the development organization.

Experience producing technical and business documentation.

Strong ability to explain complex technical concepts in a clear and accessible manner.

Experience with tools like Github and proficiency with restructured text in python programming language, HTML for documentation publishing.

Experience with video and GIF tools.

Bachelor’s degree or equivalent.

About Alkira

Alkira was founded in 2018 by Amir and Atif Khan, the visionary computer networking team that created the multi-billion-dollar SD-WAN market with the founding of Viptela. Now, we have reinvented networking for the AI era by delivering Networking Infrastructure as-a-Service, the first global unified network infrastructure with on-demand hybrid and multi-cloud connectivity, integrated network and security services, end-to-end visibility, controls and governance, all delivered as-a-service.

Why Join?

This is a great opportunity to be part of a high-growth company pioneering the future of network infrastructure as a service

Work alongside a world-class team of innovators and industry veterans

Work with people who enjoy working together at an amazing work culture

Click here to know more about how Alkira, Inc is reinventing networking! Also, check out other career opportunities at our careers site.