Technical Writer

Technical Writer (Mortgage / Fintech)

Overview

PhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.

Key Functions

Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)

Develop user guides, API documentation, knowledge base articles, and training materials

Translate complex technical and regulatory concepts into clear, concise content

Collaborate with engineers and product managers to document features and system changes

Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)

Maintain documentation standards, templates, and style guides

Support onboarding and training through structured learning materials

Manage documentation lifecycle, versioning, and updates

Participate in product releases to ensure documentation readiness

Gather feedback to continuously improve documentation quality and usability

Minimum Qualifications

Education & Experience (must meet one of the following):

Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries, OR

7 years of experience in technical writing, preferably in fintech or regulated industries.

Ability to obtain VA Public Trust Clearance.

Strong ability to understand and explain complex technical systems.

Experience writing API documentation and developer-facing content.

Proficient in Microsoft Word and Adobe writing and editing capabilities.

Proficient in Confluence and SharePoint documentation and knowledge base systems.

Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.

Excellent writing, editing, and communication skills.

Ability to manage multiple projects and deadlines.

Strong attention to detail and accuracy.

Ability to simplify complex information for diverse audiences

Strong collaboration with technical and non-technical stakeholders

Structured thinking and content organization

Attention to detail and consistency

Adaptability in fast-paced, regulated environments

Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

Experience in mortgage, lending, or financial services.

Understanding of mortgage lifecycle (origination, underwriting, closing, servicing).

Familiarity with MISMO standards and financial data structures.

Experience working in Agile/Scrum environments.

Knowledge of UX writing principles and content design.

Experience with content management systems and documentation platforms.

Exposure to compliance and regulatory documentation.

Experience creating training content or instructional design.

Familiarity with AI tools for content generation and documentation.

Experience in digital mortgage transformation initiatives.

Knowledge of API-first and microservices architectures.

Position Details

Employment type: Full-Time, W2

Location: 100% Remote (US-based)

Hours: 40 hours/week with availability during core business hours of 8am-5pm ET

Start date: ASAP

Eligibility: Must be eligible to obtain a Public Trust clearance

Salary: $50,000 - $70,000