Technical Writer

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Writer

We are looking for a Technical Writer to join our growing team in Chicago. You will help us bridge the gap between complex technical details and clear, usable content for our external developer audience. You will be a part of our Customer Experience team here in Chicago.

This is a role for someone who loves the nitty gritty but can also see the bigger picture. You will be joining a high-performing team, with the enormous potential to impact the first resource a customer sees: our documentation.

What you’ll do

• Create & Refine: Write high-quality API reference docs, developer guides, and code samples in clear, concise English.

• Collaborate: Work closely with developers, product managers, and implementation managers to ensure documentation is accurate and well-scoped.

• Optimize: Use docs-as-code workflow (Git, Markdown) to deliver and automate documentation updates.

• Peer Review: Contribute to the team’s excellence by reviewing and copy-editing content created by both fellow writers and non-writers.

• Influence: Actively participate in evolving our style guide and improving the user experience for documentation.

Who you are

• Experienced: You have 3+ years of experience in technical or developer documentation, preferably within a SaaS or Fintech environment.

• Technical: You are comfortable documenting APIs and have a strong working knowledge of Markdown and Git.

• Growth-Minded: You have strong writing fundamentals and are looking to mold your skills within a supportive team environment. You aren’t just looking for the next promotion, you want to build deep institutional knowledge.

• Adaptable: You can shift your tone for different audiences and are comfortable distilling large amounts of technical information into concise content.

• Owner: You like to take ownership of your work, are outspoken about quality, and enjoy driving documentation forward.

• Plus: Familiarity with programming languages (Java, Python, C#) or tools like Postman and IntelliJ is a significant advantage.

Other Job Details:

• Location: This role is based in our Chicago office. We value in-person collaboration and operate a hybrid workplace (3 days from the office); we do not offer remote-only roles.

• Team: You’ll join a global group of 18 writers.

The annual base salary range for this role is $100,000 - $125,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.